NESRINE MILOUD

Orthopedic Cabinet (Dr. Mourad Hajji)

03.2005 - Current

Collaborated with interdisciplinary teams in coordinating care plans for complex cases requiring input from multiple healthcare professionals.
Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Boosted patient retention by providing exceptional customer service and building rapport with each individual.
Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
Supported quality improvement initiatives by gathering patient feedback and identifying areas of potential enhancement within the practice.
Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Maintained current and accurate medical records for patients.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.