Nick Kay
Fashion Advisor - Customer Service Specialist
Summary
Customer-focused professional with extensive experience in fashion retail and customer service, both in-store and digital environments. Skilled in multi-channel communication, problem resolution, and sales optimization. Passionate about delivering exceptional customer experiences, with additional expertise in fashion styling, photography, and brand engagement. Eager to contribute to a dynamic fashion brand by enhancing customer interactions and fostering brand loyalty.
Overview
8
8
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Freelance CSR Agent (remote)
Short-term rentals
09.2024 - Current
- Providing exceptional customer support via email, chat, and phone, ensuring a seamless guest experience
- Assisting guests with check-ins, troubleshooting issues, and offering personalized recommendations
- Resolving inquiries related to bookings, amenities, and local attractions with professionalism and efficiency
Fashion Advisor & Customer Service Specialist
Lobster & MyIkona
07.2023 - 08.2024
- Provided multi-channel customer support via phone, email, and social media, ensuring high client satisfaction
- Assisted customers with styling advice and brand-related inquiries, enhancing engagement and conversions
Sales Associate
Inditex
08.2022 - 06.2023
- Delivered personalized fashion advice and styling assistance, driving in-store sales
- Managed checkout operations and maintained visual merchandising standards
Customer Service Specialist & Fashion Assistant
Forebelle
11.2020 - 03.2022
- Managed customer inquiries via phone, email, and social media platforms & assisted in fashion photography and basic styling for campaigns
Customer Service Representative
Masoutis
04.2020 - 08.2020
- Handled order processing and customer inquiries, ensuring a seamless shopping experience
Christmas Sales Assistant
Paperchase UK & Next Plc
10.2017 - 12.2019
- Consistently achieved bonuses for time management and customer satisfaction
Customer Service Representative
Vodafone
01.2017 - 01.2019
Education
Fashion Styling Seminar
Pansik Escuela De Moda
01-2022
Degree in International Fashion Marketing -
Heriot-Watt University
10-2019
Skills
CRM software
Microsoft Office Suite
ERP systems
Complaint handling
Team collaboration
Decision-making
Problem-solving
Time management
Active listening
Product knowledge
Data entry
Task prioritization
Critical thinking
Customer relations
Call center operations
Certification
Cambridge Certificate of Proficiency in English
Timeline
Freelance CSR Agent (remote)
Short-term rentals
09.2024 - Current
Fashion Advisor & Customer Service Specialist
Lobster & MyIkona
07.2023 - 08.2024
Sales Associate
Inditex
08.2022 - 06.2023
Customer Service Specialist & Fashion Assistant
Forebelle
11.2020 - 03.2022
Customer Service Representative
Masoutis
04.2020 - 08.2020
Christmas Sales Assistant
Paperchase UK & Next Plc
10.2017 - 12.2019
Customer Service Representative
Vodafone
01.2017 - 01.2019
Fashion Styling Seminar
Pansik Escuela De Moda
Degree in International Fashion Marketing -
Heriot-Watt University
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