Nika Kibrotsashvili
Tourism Managment
Tbilisi
Summary
Customer-oriented hospitality and sales professional with extensive experience in bartending, catering, and hotel services. Skilled in client relationship management, front-office operations, and sales communication. Strong ability to work in dynamic environments and deliver high-quality customer service in English, Georgian, and Russian.
Professional hospitality expert ready to lead and enhance bar operations. Skilled in mixology, customer service, and inventory management. Strong focus on teamwork, ensuring seamless collaboration and adaptability to changing needs. Known for reliability, problem-solving, and delivering exceptional guest experiences.
Overview
13
13
years of professional experience
Work History
Senior Bartender
Amo Tbilisi
01.2022 - Current
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Assisted management in creating promotional materials for upcoming events or specials.
English Sales Representative
Citycom
01.2020 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Bartender
White Rabbit Parks
01.2021 - 01.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Kari Community
01.2020 - 01.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Hotel Twenties
01.2020 - 01.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Catering Crew
Metro Production
01.2019 - 01.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Front Office Agent / Receptionist
Ramada Encore Tbilisi
01.2019 - 01.2020
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
Bellboy
Biltmore Hotel Tbilisi
01.2018 - 01.2019
- Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
Bellboy
Hotel IOTA Tbilisi
01.2017 - 01.2018
- Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
- Contributed to team development by training new bell staff and sharing best practices for effective guest service.
Manager
Bar 'In Da House'
01.2016 - 01.2017
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Project Coordinator
Children and Youth National Centre
01.2013 - 01.2015
- Enabled smoother transitions between different stages of projects via thorough preparation work such as gathering required materials or setting up systems ahead of time.
- Reviewed documentation to verify conformance with established project criteria.
- Guided project team staff to drive project success.
Assistant to Chef
Bar 'Canudoss'
01.2013 - 01.2014
- Increased customer service success rates by quickly resolving issues.
- Collaborated with Head Chef to create innovative dishes that attracted positive reviews from critics and customers.
- Consistently met deadlines for meal preparation, ensuring prompt service for guests during peak dining hours.
- Trained new kitchen staff members, ensuring a high level of competence and adherence to restaurant policies.
- Assisted with large-scale catering events, successfully executing complex menus while maintaining quality standards under pressure.
Education
Ilia State University
08.2025
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Georgian Technical University
01.2019
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High School #161
01.2016
Skills
- Fluent in English and Russian
- Proficient in MS Office applications
- Effective communication skills
Bar equipment maintenance
Drink pairing expertise
Advanced cocktail knowledge
Menu development
Food service
Customer service
Customer service expertise
Hospitality service expertise
Payment processing
Websites
Personal Information
- Date of Birth: 12 May 1998
- Nationality: Georgian
Timeline
Senior Bartender
Amo Tbilisi
01.2022 - Current
Bartender
White Rabbit Parks
01.2021 - 01.2022
English Sales Representative
Citycom
01.2020 - Current
Bartender
Kari Community
01.2020 - 01.2021
Bartender
Hotel Twenties
01.2020 - 01.2020
Catering Crew
Metro Production
01.2019 - 01.2020
Front Office Agent / Receptionist
Ramada Encore Tbilisi
01.2019 - 01.2020
Bellboy
Biltmore Hotel Tbilisi
01.2018 - 01.2019
Bellboy
Hotel IOTA Tbilisi
01.2017 - 01.2018
Manager
Bar 'In Da House'
01.2016 - 01.2017
Assistant Project Coordinator
Children and Youth National Centre
01.2013 - 01.2015
Assistant to Chef
Bar 'Canudoss'
01.2013 - 01.2014
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Georgian Technical University
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High School #161
Ilia State University
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