Niki Poulopoulou
Kalamata
Summary
Accomplished hospitality professional with a proven track record at W Costa Navarino 5*, adept in multitasking and relationship building. Recognized for enhancing guest experiences through exceptional service and organizational skills. Awarded for outstanding performance and efficiency, I excel in team collaboration and effective communication, driving results and exceeding expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
W Insider & Experience Curator Manager
W Costa Navarino 5*
03.2023 - Current
Teacher Of Tourism
IEK Orizon
10.2020 - 05.2023
W Insider
W Costa Navarino 5*
04.2022 - 10.2022
Super charged concierge & VIP Guest Relation
Guest Relation Manager & Front Office
Akti Taygetos Conference Resort 4*
05.2020 - 12.2021
Front Office (Reception & Reservation Department)
Akti Taygetos Conference Resort 4*
05.2019 - 11.2019
Concierge - Reception
Elite Hotel City Hotel 4*
04.2016 - 09.2018
Employee award 2016-Organization of new departments
Hostess
Horizon Blue 5*
05.2015 - 09.2015
Front Office Trainee
Horizon Blue 5*
01.2015 - 05.2015
Service
Electra Hotel & Spa 3*
05.2014 - 09.2014
Secretary
Law Office
09.2013 - 08.2014
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Service
Filoxenia Grecotel 4*
05.2012 - 09.2012
Education
Reeducation of Tourism -
Ministry Of Tourism
Athens, Greece06.2021
Tourism Degree-Certificate Of EOPPEP -
School of Tourism
IEK Kalamatas05.2016
High School Diploma -
2nd Professional High School
Kalamata, Greece06.2008
Skills
- Multitasking
- Excellent Communication
- Problem-solving abilities
- Team Collaboration
- Effective Communication
- Relationship Building
- Task Prioritization
- Professionalism
- Organizational Skills
- Active Listening
Languages
Greek
Native language
English
Proficient
C2
Italian
Proficient
C2
Certification
- November 2023 Envision / Leading Teams Marriott
- Train the Trainer 2023 Costa Navarino
- W Champion 2023 Culture Training /Marriott
- DLB Train the trainer Lux Basics
- April 2021: Certificate Front Office GSEE Peloponnese
- February 2021: Seminar Intercultural Communication
- August 2018: Seminar Adult trainer EOPPEP
- February 2016 Seminar Hotelier -University of Nicosia
- November 2015-2017 5 Seminars School of Tourism
- November 2015 Protel Seminar
Timeline
W Insider & Experience Curator Manager
W Costa Navarino 5*
03.2023 - Current
W Insider
W Costa Navarino 5*
04.2022 - 10.2022
Teacher Of Tourism
IEK Orizon
10.2020 - 05.2023
Guest Relation Manager & Front Office
Akti Taygetos Conference Resort 4*
05.2020 - 12.2021
Front Office (Reception & Reservation Department)
Akti Taygetos Conference Resort 4*
05.2019 - 11.2019
Concierge - Reception
Elite Hotel City Hotel 4*
04.2016 - 09.2018
Hostess
Horizon Blue 5*
05.2015 - 09.2015
Front Office Trainee
Horizon Blue 5*
01.2015 - 05.2015
Service
Electra Hotel & Spa 3*
05.2014 - 09.2014
Secretary
Law Office
09.2013 - 08.2014
Service
Filoxenia Grecotel 4*
05.2012 - 09.2012
Reeducation of Tourism -
Ministry Of Tourism
Tourism Degree-Certificate Of EOPPEP -
School of Tourism
High School Diploma -
2nd Professional High School
- November 2023 Envision / Leading Teams Marriott
- Train the Trainer 2023 Costa Navarino
- W Champion 2023 Culture Training /Marriott
- DLB Train the trainer Lux Basics
- April 2021: Certificate Front Office GSEE Peloponnese
- February 2021: Seminar Intercultural Communication
- August 2018: Seminar Adult trainer EOPPEP
- February 2016 Seminar Hotelier -University of Nicosia
- November 2015-2017 5 Seminars School of Tourism
- November 2015 Protel Seminar
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