Music
Nikitas Krialis
Store Manager
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Analytical problem-solver with proven team building and management success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Store Manager
Rockwell - Leonidas E. Pourikas E.E.
Athens
08.2019 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
Logistics Team Member
Rockwell - Leonidas E. Pourikas E.E.
Athens
11.2017 - 07.2019
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Salesperson
Rockwell - Leonidas E. Pourikas E.E.
Athens
11.2017 - 07.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
Gallery Manager
Petros M. Nomikos Conference Centre
Santorini
06.2017 - 10.2017
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Maintained consistent positive customer feedback.
- Greeted guests upon arrival and offered assistance.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided guest assistance and recommendations for tourist attractions.
Game Master
Game Over Escape Rooms
Athens
12.2016 - 06.2017
- Watched guests closely to maintain current understanding of gameplay.
- Explained company policies, game rules and safety requirements.
- Planned and set up games with specific subject matter and stories.
- Kept game and party rooms clean and neat for next guests.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
- Communicated clearly and on-time to share clues and direct game actions.
Education
Bachelor of Computer Science - Computer Science And Informatics
University of Piraeus
Piraeus, Greece 09.2011 - 05.2017
Skills
Relationship building and management
Order management
Customer Response
POS systems
Customer Relations
Personnel development
Goals and performance
Sales expertise
Training and mentoring
Interests
Movies
Cooking
Gaming
Sports
Timeline
Store Manager
Rockwell - Leonidas E. Pourikas E.E.
08.2019 - Current
Logistics Team Member
Rockwell - Leonidas E. Pourikas E.E.
11.2017 - 07.2019
Salesperson
Rockwell - Leonidas E. Pourikas E.E.
11.2017 - 07.2019
Gallery Manager
Petros M. Nomikos Conference Centre
06.2017 - 10.2017
Game Master
Game Over Escape Rooms
12.2016 - 06.2017
Bachelor of Computer Science - Computer Science And Informatics
University of Piraeus
09.2011 - 05.2017