Nikoleta Georgopoulou

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained clean and organized dining areas for optimal guest experience.

This is where I learned everything about hospitality. At first, I was hired as a waitress. After a few months, I was put in the barista position and then they made me a bartender. I was doing 2 shifts as a bartender, 2 shifts as a barista and 3 shifts as a waitress. I was working more than 8 hours per day, everyday. I knew the place better than anyone. And that's how I started having the manager responsibilities as well.

• Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
• Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
• Trained new staff to uphold service standards, ensuring consistency in customer experience.
• Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
• Adapted quickly to menu changes, ensuring team was always informed and prepared.
• Managed inventory effectively to prevent shortages and reduce waste.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

• Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Provided feedback and guidance to help servers develop industry skills and knowledge.

• Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
• Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
• Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
• Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Actively listened customer feedback suggestions implemented improvements response their comments.