Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Nikolaos Ampntel Mesich

Nikolaos Ampntel Mesich

Porto Rafti

Summary

Motivated job seeker with a strong work ethic and passion, equipped with robust organizational skills, seeking an entry-level waiter position. Ready to collaborate with the team to accomplish company objectives. Engaging and adaptable Waiter with an upbeat and friendly demeanor, anticipating customer needs to ensure delightful dining experiences. Demonstrated focus, reliability, and an extensive understanding of food safety practices. Proven track record of delivering excellent customer service and adept conflict resolution skills. Committed to precision to enhance workflow efficiency.

Overview

5
5
years of professional experience

Work History

Restaurant Waiter

Monk GastroBar.
08.2023 - Current
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Uphold customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked collaboratively with the kitchen staff to ensure timely and precise food preparation while maintaining strong relationships with the back-of-house team.

Restaurant Waiter

Zimba, Cuisine.
06.2021 - 08.2023
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Uphold customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked collaboratively with the kitchen staff to ensure timely and precise food preparation while maintaining strong relationships with the back-of-house team.

Barista

La Tazza, Barista.
01.2021 - 06.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Assistant Waiter

Hotel Kiani Akti
05.2019 - 01.2021
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Bachelor of Tourism Studies - Tourism Management

Iek Akmi
Athens, Greece
09.2024

Skills

  • Service Quality
  • Table setting
  • Stress management
  • Memory retention
  • Active listening
  • Problem-solving
  • Time management
  • Customer service
  • Menu knowledge
  • Positive attitude
  • Multitasking
  • Food safety awareness
  • Adaptability

Additional Information

  • Certifications: Completed Barista Skills and Front Desk Representative seminars at IVT AKMI, enhancing hospitality and customer service expertise.
  • Achievements: Received recognition for exceptional customer service and efficiency in various hospitality roles, consistently exceeding expectations and enhancing guest experiences.
  • Professional Development: Actively engaged in ongoing self-improvement, exploring literature and online resources related to hospitality management, aiming for continuous growth within the industry.
  • Hardworking, punctual, flexible and adaptable to various situations and work schedule
  • Excellent decision-making prowess and creative problem-solving skills to meet clients’ needs, and proven ability to identify issues and recommend effective solutions
  • Dynamic team player with polished communication skills; verbal, written, interpersonal, presentations, and rapport building § Able to learn new tasks quickly and proficient in growing key customer relationships

Languages

Arabic, Greek
Native language
English
Advanced
C1
Italian
Beginner
A1

Timeline

Restaurant Waiter

Monk GastroBar.
08.2023 - Current

Restaurant Waiter

Zimba, Cuisine.
06.2021 - 08.2023

Barista

La Tazza, Barista.
01.2021 - 06.2021

Assistant Waiter

Hotel Kiani Akti
05.2019 - 01.2021

Bachelor of Tourism Studies - Tourism Management

Iek Akmi
Nikolaos Ampntel Mesich