NIKOLAOS KATSAROS
Financial & Accounting Services
Nikaia
Summary
Dynamic leader with proven expertise in operations leadership and cash handling, honed at Grouper Entertainment's branch, at Allou Fun Park and Quatro. Excelled in enhancing customer satisfaction, streamlining financial records, and mentoring teams for peak performance. Achieved significant reductions in cash discrepancies and maximized sales through innovative strategies, showcasing exceptional documentation and team development skills.
Overview
12
12
years of professional experience
Work History
Cashier Manager
Allou Fun Park
04.2020 - Current
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Maximized store sales by cross-selling additional products during checkout.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
Cashier
Allou Fun Park
12.2016 - 04.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Manager
Quatro
11.2012 - 04.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
DNF - Accounting & Finance
University of West Attica
Aigaleo, Greece 04.2001 -
Skills
Operations leadership
Documentation and reporting
Cash handling and management
Shift scheduling
Team training and development
Timeline
Cashier Manager
Allou Fun Park
04.2020 - Current
Cashier
Allou Fun Park
12.2016 - 04.2020
Store Manager
Quatro
11.2012 - 04.2016
DNF - Accounting & Finance
University of West Attica
04.2001 -
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