Nikolaos Lydakis
Assistand Manager On Diamantis Masoutis
Thessaloniki
Summary
Dynamic professional with a proven track record at Diamantis Masoutis, excelling in customer relations and sales growth. Leveraged problem-solving skills to enhance store efficiency and significantly improve customer satisfaction. Expertise in stock management and retail operations, driving strategic initiatives that elevated overall store performance.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assistant Store Manager
Diamantis Masoutis
12.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Second Officer
Minerva Marine Inc.
02.2017 - 12.2022
- Ensured compliance with international regulations and company policies through diligent monitoring of vessel documentation.
- Managed inventory of essential supplies such as charts, flags, lifesaving equipment, ensuring all items were well-stocked for optimal readiness at sea.
- Collaborated with the captain to develop comprehensive voyage plans based on weather forecasts, port conditions, and other relevant factors.
- Optimized fuel consumption with efficient route planning and speed adjustments.
- Assisted in emergency response efforts, executing swift actions for damage control and first aid administration.
- Contributed to successful cargo loading and unloading by supervising mooring procedures and cargo handling activities.
- Maintained smooth on-board operations, effectively managing crew schedules and duties.
- Enhanced navigational safety by conducting daily equipment checks and maintenance.
Education
Bachelor in Maritime Studies - Second Officer
Maritime Academy of Crete
Chania, Greece 04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Store opening and closing
Business development
Problem-solving
Department oversight
Timeline
Assistant Store Manager
Diamantis Masoutis
12.2024 - Current
Second Officer
Minerva Marine Inc.
02.2017 - 12.2022
Bachelor in Maritime Studies - Second Officer
Maritime Academy of Crete
04.2001 -
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