Summary
Overview
Work History
Education
Skills
Timeline
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Nikolaos Zervos

Front Office Manager
Rhodes

Summary

Mathematics background with proficiency in Python and Excel, paired with a disciplined, protocol-oriented approach — currently pursuing opportunities in data-driven roles.

Overview

3
3
years of professional experience

Work History

Front Office Manager

Pegasos Deluxe Beach Hotel
04.2025 - Current
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Created, prepared, and delivered reports to various departments.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.

Front Office Agent

Pegasos Deluxe Beach Hotel
05.2022 - 11.2024
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
  • Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
  • Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
  • Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Maintained a high level of guest service, resulting in positive online reviews and repeat business.

Education

Bachelor of Mathematics - Theoretical Mathematics

University of Crete
Heraklion
09-2025

Skills

  • Data entry

  • Property Management systems

  • Excel (Proficient)

  • Python

  • Fluent in English (C1)

  • Confident in German (B2)

  • Detail-oriented and consistent in applying protocols

  • Administrative skills

  • Written Communication

Timeline

Front Office Manager

Pegasos Deluxe Beach Hotel
04.2025 - Current

Front Office Agent

Pegasos Deluxe Beach Hotel
05.2022 - 11.2024

Bachelor of Mathematics - Theoretical Mathematics

University of Crete

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Nikolaos ZervosFront Office Manager