Nikolas Kountouris
Athens
Summary
Solid background of customer support.
Knowledge foundation at Business Operations, Economics, Marketing & Tech.
Possess essential skills in web navigation & ticket support systems.
Cultivating highly organizational skills & blending productivity techniques into workspace.
Skillful at problem-solving and multi-tasking to keep up with the constant environmental changes.
Self-motivated as an individual with strong focus on building the foundational knowledge needed to succeed into each sector.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
ESTARTA / Cisco.com
Athens, Marousi
03.2024 - Current
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Collaborated with teams to solve technical customer problems across product suites.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
Customer Service Support Representative
TTEC / Booking.com
Athens, Neos Kosmos
02.2023 - 11.2023
- Utilized problem-solving skills when responding to complex inquiries from customers.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Escalated calls to solve problems and drive customer satisfaction.
Retail Seller
Samsonite
Athens, The Mall Athens
07.2022 - 10.2022
- Handled credit cards and cash to accurately process payments at point of sale.
- Explained product use, operation, and maintenance.
- Helped arrange merchandise to optimize customer experience.
Salesperson
Zakcret Sports
Athens, Golden Hall
07.2021 - 10.2021
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Salesperson
Sport Café
Athens, Vrilissia
05.2020 - 08.2020
- Educated customers about products and services offered by the company.
- Tracked inventory status and processed purchase orders accordingly.
- Evaluated and addressed client needs effectively.
Education
High School Diploma - N/A
Model Lyceum of Anavryta
Athens, Marousi09-2018
BBA - Business Management
Business Organization & Administration
Athens, City CenterSkills
- Retail Sales & Customer Experience
- MS Windows and Browsing Knowledge Fundamentals
- Computer Science and Networking Basics
- MS Excel & Office Basics
- Zendesk, Salesforce & Webex
Affiliations
- Photography.
- Design & Sketching.
- Cardistry.
- Krav Maga.
Certification
- Entrepreneurship and Strategy Formulation for the Future in an Environment of Uncertainty - eLearning N.K.U.A.
- LEARN Start For Future (SFF) SPRING 2024.
- IDEA Innovation Design & Entrepreneurial Action-ACEIN.
- Start School of Business- Eventora.
- Citizens University by Eventure – N.K.U.A 2022-2023 Series.
Accomplishments
Couple self-projects in the past:
- Print On Demand ( P.O.D ) Self-Project / Experimentation with Canva & Adobe Illustrator (5 months).
- Seasonal occupation with e-bay drop-shipping (1 year).
- Experimentation with Instagram organic content creation & FB marketplace selling (6 months).
Languages
B2,4,B2,4
Education and Training
Athens, Marousi,other,Athens, City Center,other,true
Contact
Athens, Kifisia 14564
Timeline
Technical Support Engineer
ESTARTA / Cisco.com
03.2024 - Current
Customer Service Support Representative
TTEC / Booking.com
02.2023 - 11.2023
Retail Seller
Samsonite
07.2022 - 10.2022
Salesperson
Zakcret Sports
07.2021 - 10.2021
Salesperson
Sport Café
05.2020 - 08.2020
High School Diploma - N/A
Model Lyceum of Anavryta
BBA - Business Management
Business Organization & Administration
Similar Profiles
Ammar ABU SALEMAmmar ABU SALEM
Cloud Support Technical Team Leader at Estarta SolutionsCloud Support Technical Team Leader at Estarta Solutions
LUJAIN AL MARZOQLUJAIN AL MARZOQ
Solution Validation Services Engineer at EstartaSolution Validation Services Engineer at Estarta
Fairs IrshaidatFairs Irshaidat
TAC Engineer - FW/IDS Team at Estarta SolutionsTAC Engineer - FW/IDS Team at Estarta Solutions