Nikolas Lignos
Cluster Reservations Manager
Athens
Summary
Accomplished sales and reservations management professional with 5 years of experience in the luxury hospitality industry. Adept at driving business growth through strategic sales, optimizing revenue performance, and cultivating lasting client relationships. Throughout my career at Costa Navarino, I have demonstrated the ability to lead and inspire teams, from my early role as a trainee to my current position as Cluster Reservations Manager, where I oversee a team of 15. With a deep understanding of market trends and a data-driven approach, I consistently deliver results by maximizing sales opportunities and enhancing operational performance. Known for my expertise in B2B and B2C negotiations, I am passionate about achieving and surpassing revenue targets while providing exceptional service and value to clients.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Cluster Reservations Manager
Costa Navarino
03.2024 - Current
- Sales & Revenue Growth: Spearhead efforts to maximize ADR and RevPAR by implementing targeted pricing strategies and managing inventory. Successfully drive revenue through strategic B2B and B2C negotiations, consistently exceeding revenue targets.
- Leadership & Team Development: Lead and mentor a team of 15, guiding them to achieve sales goals and providing training on effective sales techniques, customer engagement, and conversion strategies.
- Performance Analysis & Strategy: Conduct regular performance analyses to identify trends, evaluate sales data, and adjust strategies to optimize revenue. Utilize data to make informed decisions that drive sales growth and operational efficiency.
- Client Relationship Management: Manage high-value client accounts and develop long-term relationships to ensure repeat business and maximize sales opportunities.
- Cross-functional Collaboration: Collaborate with sales, marketing, and guest services teams to design and implement sales strategies that align with market trends and customer demands.
Reservations Department
Costa Navarino
07.2020 - 03.2024
Various Roles:
Cluster Assistant Reservations Manager - 8 Months
Cluster Reservations & Sales Team Leader - 1 Year
Cluster Reservations & Sales Agent - 2 Years
Reservations & Sales Trainee - 3 Months
Customer Care Agent
Elta Courier
10.2017 - 08.2018
Sales Associate
Watt+Volt
01.2017 - 10.2017
Education
MSc - Tourism Management
Alba Graduate Business School, The American College of Greece
01.2019 - 01.2020
Business and Management Studies - Marketing
Cardiff Metropolitan University
01.2015 - 01.2017
Skills
Fluency in English
Time management
Reservations management
Problem-solving
Decision-making
Teamwork and collaboration
Verbal and written communication
Active listening
Crisis management
Timeline
Cluster Reservations Manager
Costa Navarino
03.2024 - Current
Reservations Department
Costa Navarino
07.2020 - 03.2024
MSc - Tourism Management
Alba Graduate Business School, The American College of Greece
01.2019 - 01.2020
Customer Care Agent
Elta Courier
10.2017 - 08.2018
Sales Associate
Watt+Volt
01.2017 - 10.2017
Business and Management Studies - Marketing
Cardiff Metropolitan University
01.2015 - 01.2017
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