Nikoleta Pouli
Aspiring Digital Marketer & Content Creator
Corfu
Summary
Dynamic and service-driven professional with a strong background in client support and team coordination. Recently specialized in digital marketing, with certified skills in content creation, SEO, and online strategy. Focused on building a career in the digital space with creativity and adaptability.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
3
3
Languages
Work History
Senior Front Desk Coordinator –Wellness Department
Banyan Tree - Angsana Corfu Resort & Spa
05.2022 - 10.2025
- Acted as first point of contact for guests visiting the spa and gym, managing bookings and enhancing client experience.
- Handled phone calls, emails, and customer inquiries promptly and courteously.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with staff to maintain efficient daily workflow.
- Resolved customer complaints calmly and effectively, ensuring guest satisfaction.
- Trained all staff on front desk procedures and company policies.
Security Supervisor
Banyan Tree - Angsana Corfu Resort and Spa
05.2021 - 04.2022
- Train and mentor new security officers on protocols and procedures.
- Prepare daily detailed incident and activity reports for management review.
- Monitored security camera systems and controlled access points to ensure the safety and integrity of the premises.
- Managed incoming phone calls and email communications related to security inquiries and incidents.
- Led security workforce and controlled cash logistics and transfer procedures.
Retail Store Supervisor
Tempo
05.2018 - 10.2021
- Conducted inventory analysis to determine optimal stock levels.
- Determined layout of store merchandise for visual appeal to consumers.
- Led a team of sales associates, assigning tasks, providing training, and supporting performance goals.
- Managed the store's social media accounts (e.g., Instagram/Facebook), creating content and engaging with the audience to drive traffic and increase brand visibility.
Retail Sales Consultant
My Way
11.2017 - 04.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Built relationships with customers and community to promote long term business growth.
- Contributed to achieving daily and monthly sales targets through active upselling and cross-selling.
- Ensured proper stock presentation, cleanliness, and tidiness of the sales floor.
- Responsible for end-of-day closing procedures, including cash reconciliation and store security.
Education
Certificate in Private Security Operations - Private Security Service Providers
Center For Security Studies (ΚΕ.ΜΕ.Α.)
Athens, Greece 05.2021 - 02.2022
Professional Diploma - IATA Foundation Diploma
IATA / UFTAA
Thessaloniki, Greece 09.2015 - 06.2017
Skills
- Digital marketing knowledge
- Event and photoshoot coordination
- Computer skills including Microsoft Office and POS systems
- Social media management and content creation
- Sales, upselling, and cash handling
- Strong customer service and communication
- Team supervision and staff training
- Phone and email communication handling
Certification
Banyan Tree – The Roles of Managers | Certificate of Completion
Timeline
Banyan Tree – Anti-Bribery and Corruption – Certificate of Completion
01-2025
Banyan Tree – Fundamentals of Digital Marketing – Google Digital Garage
01-2025
Banyan Tree – Digital Marketing Certification (12-in-1) – Udemy
01-2025
Banyan Tree – The Effective Team Leader – Certificate of Completion
01-2023
Banyan Tree – Becoming a Leader of Character – Certificate of Completion
01-2023
Senior Front Desk Coordinator –Wellness Department
Banyan Tree - Angsana Corfu Resort & Spa
05.2022 - 10.2025
Banyan Tree – A3 Sexual Harassment Prevention for JG 1–2 – Certificate of Completion
01-2022
Certificate in Private Security Operations - Private Security Service Providers
Center For Security Studies (ΚΕ.ΜΕ.Α.)
05.2021 - 02.2022
Security Supervisor
Banyan Tree - Angsana Corfu Resort and Spa
05.2021 - 04.2022
Banyan Tree – Cyber Security Awareness – Certificate of Completion
05-2021
Banyan Tree – Safe Sanctuary – Pandemic Protocols – Certificate of Completion
05-2021
Banyan Tree – The Roles of Managers | Certificate of Completion
01-2021
Banyan Tree – The Roles of Supervisors | Certificate of Completion
01-2021
Retail Store Supervisor
Tempo
05.2018 - 10.2021
Retail Sales Consultant
My Way
11.2017 - 04.2018
Professional Diploma - IATA Foundation Diploma
IATA / UFTAA
09.2015 - 06.2017
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