Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nikoleta Pouli

Nikoleta Pouli

Aspiring Digital Marketer & Content Creator
Corfu

Summary

Dynamic and service-driven professional with a strong background in client support and team coordination. Recently specialized in digital marketing, with certified skills in content creation, SEO, and online strategy. Focused on building a career in the digital space with creativity and adaptability.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
3
3
Languages

Work History

Senior Front Desk Coordinator –Wellness Department

Banyan Tree - Angsana Corfu Resort & Spa
05.2022 - 10.2025
  • Acted as first point of contact for guests visiting the spa and gym, managing bookings and enhancing client experience.
  • Handled phone calls, emails, and customer inquiries promptly and courteously.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Collaborated with staff to maintain efficient daily workflow.
  • Resolved customer complaints calmly and effectively, ensuring guest satisfaction.
  • Trained all staff on front desk procedures and company policies.

Security Supervisor

Banyan Tree - Angsana Corfu Resort and Spa
05.2021 - 04.2022
  • Train and mentor new security officers on protocols and procedures.
  • Prepare daily detailed incident and activity reports for management review.
  • Monitored security camera systems and controlled access points to ensure the safety and integrity of the premises.
  • Managed incoming phone calls and email communications related to security inquiries and incidents.
  • Led security workforce and controlled cash logistics and transfer procedures.

Retail Store Supervisor

Tempo
05.2018 - 10.2021
  • Conducted inventory analysis to determine optimal stock levels.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Led a team of sales associates, assigning tasks, providing training, and supporting performance goals.
  • Managed the store's social media accounts (e.g., Instagram/Facebook), creating content and engaging with the audience to drive traffic and increase brand visibility.

Retail Sales Consultant

My Way
11.2017 - 04.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to achieving daily and monthly sales targets through active upselling and cross-selling.
  • Ensured proper stock presentation, cleanliness, and tidiness of the sales floor.
  • Responsible for end-of-day closing procedures, including cash reconciliation and store security.

Education

Certificate in Private Security Operations - Private Security Service Providers

Center For Security Studies (ΚΕ.ΜΕ.Α.)
Athens, Greece
05.2021 - 02.2022

Professional Diploma - IATA Foundation Diploma

IATA / UFTAA
Thessaloniki, Greece
09.2015 - 06.2017

Skills

  • Digital marketing knowledge
  • Event and photoshoot coordination
  • Computer skills including Microsoft Office and POS systems
  • Social media management and content creation
  • Sales, upselling, and cash handling
  • Strong customer service and communication
  • Team supervision and staff training
  • Phone and email communication handling

Certification

Banyan Tree – The Roles of Managers | Certificate of Completion

Timeline

Banyan Tree – Anti-Bribery and Corruption – Certificate of Completion

01-2025

Banyan Tree – Fundamentals of Digital Marketing – Google Digital Garage

01-2025

Banyan Tree – Digital Marketing Certification (12-in-1) – Udemy

01-2025

Banyan Tree – The Effective Team Leader – Certificate of Completion

01-2023

Banyan Tree – Becoming a Leader of Character – Certificate of Completion

01-2023

Senior Front Desk Coordinator –Wellness Department

Banyan Tree - Angsana Corfu Resort & Spa
05.2022 - 10.2025

Banyan Tree – A3 Sexual Harassment Prevention for JG 1–2 – Certificate of Completion

01-2022

Certificate in Private Security Operations - Private Security Service Providers

Center For Security Studies (ΚΕ.ΜΕ.Α.)
05.2021 - 02.2022

Security Supervisor

Banyan Tree - Angsana Corfu Resort and Spa
05.2021 - 04.2022

Banyan Tree – Cyber Security Awareness – Certificate of Completion

05-2021

Banyan Tree – Safe Sanctuary – Pandemic Protocols – Certificate of Completion

05-2021

Banyan Tree – The Roles of Managers | Certificate of Completion

01-2021

Banyan Tree – The Roles of Supervisors | Certificate of Completion

01-2021

Retail Store Supervisor

Tempo
05.2018 - 10.2021

Retail Sales Consultant

My Way
11.2017 - 04.2018

Professional Diploma - IATA Foundation Diploma

IATA / UFTAA
09.2015 - 06.2017
Nikoleta PouliAspiring Digital Marketer & Content Creator