Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nikoletta Tsilimigkra

Nikoletta Tsilimigkra

Artemida

Summary

Detail oriented and reliable Data Steward with background in telephone based data validation and CRM management within the pharmaceutical sector. At Aqurance, successfully supported data quality by verifying and updating healthcare professionals records through fast paced call and structured online research. Additionally performed data consistency checks by cross referencing information across ERP, CRM and internal platforms. Skilled in managing update requests (tickets), collaborating with research departments and training new colleagues. Brings over 10 years on experience in customer communication and data entry, with a proactive and accuracy driven approach.

Overview

23
23
years of professional experience

Work History

Data Steward - CRM & ERP Systems

Aqurance AE
12.2014 - 06.2025
  • Verified and maintained accurate records of healthcare professionals across hospitals and medical institutions, ensuring up to date visibility for pharmaceutical field agents.
  • Performed fast-paced telephone validations with healthcare professionals (physicians, pharmacists, nurses, midwives) to verify their current role and contact information for CRM updates.
  • Matched and cross validated data between ERP, CRM and internal network systems.
  • Performed daily online research across public records, directories and official sources to verify physicians and other healthcare professionals roles and locations.
  • Collaborated with the research department to support data accuracy for scientific and field related projects with confidentiality and precision.
  • Handled CRM related tickets and data update requests in a timely and accurate manner.
  • Trained and supported new team members on daily data validation procedures, ERP use and internals workflows.

Call Agent

Direct AE
10.2002 - 12.2014
  • Handled high volume inbound and outbound calls, while maintaining composure under pressure, resulting in satisfied and supported customers.
  • Recorded an updated customer data in internal systems with attention to detail and confidentiality ensuring data integrity for future reference or analysis purposes.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Followed scripts and procedures to ensure consistent and compliant communication.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Managed high call volumes with focus on maintaining short waiting times, ensuring customer satisfaction.
  • Boosted sales by offering tailored recommendations based on customer needs and preferences.

Education

High School Diploma
Athens, Greece
01-1995

Skills

  • Data validation
  • Excel
  • Data integrity verification
  • Workflow optimization tools
  • Experience with ERP software

  • Effective phone support
  • Effective verbal communication
  • Task prioritization
  • Organizational skills
  • Teamwork and collaboration

Languages

English
Upper intermediate (B2)

Timeline

Data Steward - CRM & ERP Systems

Aqurance AE
12.2014 - 06.2025

Call Agent

Direct AE
10.2002 - 12.2014

High School Diploma
Nikoletta Tsilimigkra