Nikos Draganoudis
Amyntaio
Summary
Currently working for Mercedes-Benz customer support in the Mercedes Me Application. Supporting agents with their cases and mentoring new agents. Fungi enthusiast. Bitcoin evangelist.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support
Mercedes-Benz
6 2023 - Current
-Managed on average 30 incoming calls and 20 emails per day
-Expert Front Desk Support
- Support for 10-20 agents per shift
- Mentoring new hire agents
- Expert team member
Self-Employed
-
11.2014 - 11.2022
- IT/Telecom Troubleshooting Services
- Topographic Surveys Services
- Catering & Gastronomy Services
Research Assistant
University of Dresden
04.2016 - 03.2018
- Wireless Sensor Networks in Healthcare
- Signal Prediction and Estimation Techniques
- Wireless ECG (Electrocardiograph) Signal Processing
Assistant Electrical Engineer
Elkosan Elektro + Sanierung
10.2013 - 10.2014
- Design and installation of electrical systems and data networks
IT/ Telecom Project Manager
Mactel Ltd
05.2010 - 12.2012
- Study of technical specification
- Drafting offers
- Design and installation of IT and Telecommunication systems
- Coordination of project implementation
Education
Master of Science - Mobile And Satellite Communications
Surrey University
Guildford 09.2008 - 09.2009
Bachelor of Science - Telecommunications Science And Technology
University of Peloponnese
Tripoli, Greece 04.2003 - 01.2007
Skills
Computer Skills
Problem-Solving
Multitasking
Calm Under Pressure
Team Collaboration
Microsoft Office
Matlab
HTML 5
Python, CSS
Personal Information
- Date of Birth: 06/27/85
- Nationality: Greek
Others
Bitcoin and cryptocurrencies enthusiast, Mycelium and mushrooms production, Sports, Photography,
Languages
Greek
Native language
English
Proficient
C2
German
Intermediate
B1
Swedish
Beginner
A1
Timeline
Research Assistant
University of Dresden
04.2016 - 03.2018
Self-Employed
-
11.2014 - 11.2022
Assistant Electrical Engineer
Elkosan Elektro + Sanierung
10.2013 - 10.2014
IT/ Telecom Project Manager
Mactel Ltd
05.2010 - 12.2012
Master of Science - Mobile And Satellite Communications
Surrey University
09.2008 - 09.2009
Bachelor of Science - Telecommunications Science And Technology
University of Peloponnese
04.2003 - 01.2007
Customer Support
Mercedes-Benz
6 2023 - Current
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