NIKOS FILIOS MARTIN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Barolo Athens
10.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
General Manager
Bruno Mykonos
05.2023 - Current
- Spearheaded the launch of a new restaurant concept, from concept development to operational execution, achieving critical acclaim and positive reviews.
- Led a diverse team through pre-opening preparations, including hiring, training, and establishing standard operating procedures.
- Implemented effective marketing strategies to generate buzz and attract a loyal customer base, resulting in a 30% increase in foot traffic within the first six months.
- Maintained financial accountability through budgeting, cost control measures, and revenue optimization strategies, ensuring profitability and sustainability.
Restaurant Supervisor
Four Seasons Hotel Riyadh At Kingdom Center
11.2022 - 02.2023
- Provided leadership and direction to restaurant staff, ensuring seamless service delivery and guest satisfaction.
- Collaborated with management to develop and implement service standards, policies, and procedures, enhancing operational efficiency.
- Managed reservations, seating arrangements, and special requests to accommodate guest preferences and maximize seating capacity.
Butler Guest Relations
Four Seasons Hotel Astir Palace
03.2022 - 11.2022
- Delivered personalized service to VIP guests, anticipating their needs and preferences to provide an exceptional luxury experience.
- Acted as a liaison between guests and hotel management, resolving issues promptly and ensuring complete satisfaction.
- Coordinated special arrangements, including transportation, dining reservations, and entertainment, to exceed guest expectations.
- Maintained confidentiality and discretion in handling sensitive guest information and requests.
Restaurant Waiter
Four Seasons Hotels And Resorts Jumeirah
12.2021 - 04.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Waiter/Butler
Four Seasons Hotel Astir Palace
04.2021 - 12.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
In-Room Dining Assistant Waiter
Four Seasons Hotel Astir Palace
07.2020 - 11.2020
- Providing smooth service operation
- Having knowledge of products
- Providing FS Benchmark standard service
- Carrying out delivery orders
- Organising service during the night shift
- Having proper time management.
Waiter
CALME BOUTIQUE HOTEL – LUXURY HOTEL PAROS
07.2019 - 09.2019
- Meeting and greeting customers, building strong relationships and taking orders
- Communicating with kitchen staff, relaying special requests and feedback
- Being responsible for all room services
- Serving a breakfast with A’ la carte menu
- Preparing some cocktails
- Working at the hotel’s dinner restaurant
- (SEVEN SENSES GASTRONOMY)
Front Desk Night Auditor
CALME BOUTIQUE HOTEL – LUXURY HOTEL PAROS
05.2019 - 07.2019
- Operating telephone switchboard to answer screen or forward calls, providing information, taking messages or scheduling appointments
- Greeting persons, entering establishment, determining nature and purpose of visit and directing or escorting them to specific destinations
- Being responsible for daily earning reports, processing of credit cards, balancing and auditing fiscal inventory and completing 'New Day' procedures for the hotel
- Keeping records of room availability and guests' accounts, using specific computer programs
- Computing bills, collecting payment, and making reservation changes for guests.
Assistant Waiter
RONDA BEACH BAR – RESTAURANT
06.2018 - 08.2018
- Thriving under pressure and going above and beyond to create unforgettable guest experiences
- Skilfully promoting items on beverage lists and restaurants specials
- Following all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Routinely supporting other areas of the restaurant as requested, including completing financial transactions for other staff
- Demonstrating genuine hospitality while greeting and establishing rapport with guests
- Setting dining tables according to type of event and service standards
- Consistently providing professional, friendly and engaging service.
Education
Tourism Administration -
UNIVERSITY OF PATRAS
Patras, Greece12.2023
Skills
- Operations Management
- Recruiting and interviewing
- Team motivation
- Product and service knowledge
- Sales Strategies
- Project Management
- Marketing knowledge
Certification
Genius in Gastronomy Wine professional & sommelier course ,WSET Level 1 Award in Wines, School of Tourism OnTour Nafplio INSETE, School of Tourism OnTour Kalamata INSETE, Socialize your Business.
Presentations
ThinkBiz HELLAS CodeBiz 2019- Project: Quiz Steps Startup That Uses Games of Knowledge to Reward Customers Who Order.
Languages
Greek (native) Spanish (native) English (B2)
Tel
00306986647893
Personal Information
Date of Birth: 09/29/1998
Hobbies and Interests
CrossFit, basketball, football. Voluntary actions.
Timeline
Assistant Manager
Barolo Athens
10.2023 - Current
General Manager
Bruno Mykonos
05.2023 - Current
Restaurant Supervisor
Four Seasons Hotel Riyadh At Kingdom Center
11.2022 - 02.2023
Butler Guest Relations
Four Seasons Hotel Astir Palace
03.2022 - 11.2022
Restaurant Waiter
Four Seasons Hotels And Resorts Jumeirah
12.2021 - 04.2022
Waiter/Butler
Four Seasons Hotel Astir Palace
04.2021 - 12.2021
In-Room Dining Assistant Waiter
Four Seasons Hotel Astir Palace
07.2020 - 11.2020
Waiter
CALME BOUTIQUE HOTEL – LUXURY HOTEL PAROS
07.2019 - 09.2019
Front Desk Night Auditor
CALME BOUTIQUE HOTEL – LUXURY HOTEL PAROS
05.2019 - 07.2019
Assistant Waiter
RONDA BEACH BAR – RESTAURANT
06.2018 - 08.2018
Tourism Administration -
UNIVERSITY OF PATRAS
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