Nikos Partsinevelos
SOFTWARE AUTOMATION AND COMPUTER SCIENCE ENGINEER
Vrilissia
Summary
Software automation and computer science engineer with objective to evolve and develop skills in software engineering and most particularly in the Robotic Process Automation (RPA). Since I got involved in the design, engineering and maintenance of the RPA, to automate part of our working business, I was fascinated and is a challenge to ensure the good quality of service, of a customer oriented product and I would like to help win it.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Junior Software Engineer
OTE AE
01.2020 - Current
- Junior software engineer at the inhouse team called Solvatio, providing automations on the fault repairing procedures used by the call centers.
- Technical skills used: Java, Javascript, Html5/Css3, Python.
- Customer oriented automations provided from the team.
- Ongoing network faults analysis and design of new flows.
- The team is partly participating on projects in Natcos of Deutsche Telecom (DT) providing expertise on solving network faults.
Network Engineer IMS/SIP + RPA Automations
OTE AE
Athens
09.2018 - 01.2020
- Telephony expert and upgrade as a core engineer dealing with more complex network problems in the core network (IP Multimedia Subsystem/ IMS)
- The majority of the problems where having time SLA's (service level agreement)
- Analysis of network faults, focusing on massive faults targeting the rootcause and try to automate the fault resolving process
- Sikuli x RPA project, automation of the everyday agent procedure on specific type of faults.
Telecommunications Engineer
OTE AE
11.2014 - 09.2018
- Customer (retail and corporate) problem solving engineer on internet and telephone faults via computer,
- Training new colleagues on existing and new telecommunication technologies
- Participation on technology migration projects
- First attempt to automate a proactive mechanism to track, measure and solve the problems before affecting the customer
- This project was presented also at an internal contest called “Hackathon”.
B2B Telecommunications Advisor
Wind Hellas
09.2010 - 05.2012
- Selling new corporate Telecommunication products and advising on technical solutions.
Salesman on Medical Supplies |
Paenco AEE
Athens
02.2010 - 09.2010
- Sales on medical surgical supplies on hospitals and doctors individually.
Sales Man, Store Manager, Product Manager
Wind Hellas
10.2007 - 01.2010
- Sales on products of wind hellas,
- Responsible for the smooth operation of the store leading a group of 6 people (merchandising, sales Kpi's delivering the monthly goals, order monitoring, etc)
- Sales Man on Medical Supplies | Paenco AEE
Customer Services on Behalf of Wind Hellas
Executive Financial Services
Athens
10.2005 - 04.2006
- Providing financial customer services via phone.
Maintenance and Tech Support
Webpage Horsebet.gr
Vrilissia
09.2004 - 06.2005
- Updating and maintaining the database of the website (on assembly programming language).
Computer Service
Computer Brain
Vrilissia
09.2004 - 06.2005
- Providing Computer services based on software and hardware
Education
High School Diploma -
American College of Greece – Pierce College
Athens 09.1993 - 06.1999
Telecommunications Engineer
IEK Marousi
09.2012 - 06.2014
Bachelor of Science - Computer Science
Open University of Patras
09.2020 - Current
Positive Dog Training And Behaviorism Degree - Dog Training
Stardogs Dog Training Academy
09.2012 - 05.2013
CCNA R&S SEMINAR AT OTEACADEMY - CCNA
OTE ACADEMY
Marousi 11.2017 - 04.2018
Skills
Strong Problem Solving Skills
undefinedAdditional Information
Computer Skills MS Office: Word, Excel, Access, PowerPoint, Outlook
Military Obligations Fulfilled; Communications Engineer Hellenic AirForce (06-2006 / 06-2007)
Timeline
Bachelor of Science - Computer Science
Open University of Patras
09.2020 - Current
Junior Software Engineer
OTE AE
01.2020 - Current
Network Engineer IMS/SIP + RPA Automations
OTE AE
09.2018 - 01.2020
CCNA R&S SEMINAR AT OTEACADEMY - CCNA
OTE ACADEMY
11.2017 - 04.2018
Telecommunications Engineer
OTE AE
11.2014 - 09.2018
Telecommunications Engineer
IEK Marousi
09.2012 - 06.2014
Positive Dog Training And Behaviorism Degree - Dog Training
Stardogs Dog Training Academy
09.2012 - 05.2013
B2B Telecommunications Advisor
Wind Hellas
09.2010 - 05.2012
Salesman on Medical Supplies |
Paenco AEE
02.2010 - 09.2010
Sales Man, Store Manager, Product Manager
Wind Hellas
10.2007 - 01.2010
Customer Services on Behalf of Wind Hellas
Executive Financial Services
10.2005 - 04.2006
Maintenance and Tech Support
Webpage Horsebet.gr
09.2004 - 06.2005
Computer Service
Computer Brain
09.2004 - 06.2005
High School Diploma -
American College of Greece – Pierce College
09.1993 - 06.1999
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