Nikos Zervakis
Unemployed
Heraklion
Summary
Dynamic customer service professional with extensive experience at Kipos Restaurant, adept at enhancing guest relations and ensuring order accuracy. Proven ability to manage high-volume environments while maintaining food safety standards. Skilled in anticipating customer needs and delivering exceptional service, fostering satisfaction and loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
A Waitor
Kipos Restaraunt
03.2024 - 10.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Front Desk Receptionist
Phos the Boutique
05.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Receptionist
North Santorini Luxury Hotel
04.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Barista
Sousami Bakery
04.2020 - 11.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
A Waiter
The Cave of Nikolas
05.2016 - 10.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
High School Diploma -
Queen Margaret University
Peiraias 04.2001 -
Skills
Customer service
Order accuracy
Guest relations management
Order management
Timeline
A Waitor
Kipos Restaraunt
03.2024 - 10.2024
Front Desk Receptionist
Phos the Boutique
05.2023 - 11.2023
Receptionist
North Santorini Luxury Hotel
04.2023 - 10.2023
Barista
Sousami Bakery
04.2020 - 11.2022
A Waiter
The Cave of Nikolas
05.2016 - 10.2020
High School Diploma -
Queen Margaret University
04.2001 -
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