Ntomnia Nikolaou
Athens
Summary
Payments & Fraud Analyst with experience in detecting and preventing fraud. Skilled in managing payment processes, conducting risk assessments, and ensuring compliance with regulations. Able to work with customer service and tech teams to resolve issues and improve processes. Continuously updating knowledge on industry standards and best practices.
Overview
11
11
years of professional experience
2032
2032
years of post-secondary education
2
2
Languages
Work History
Junior Payments and Fraud Analyst
Kaizen Gaming
Athens, Attica
11.2022 - Current
- Continuously monitor payment transactions to detect potential fraudulent activities.
- Manage payment processing operations, including processing payments, reconciling accounts, and ensuring compliance with regulatory requirements and industry standards.
- Utilize fraud detection tools and techniques to identify suspicious patterns or behaviors and promptly investigate and report any potential fraud incidents.
- Conduct risk assessments on payment transactions and implement strategies to mitigate risks associated with fraudulent activities.
- Work closely with Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner.
- Stay updated on regulatory requirements and industry best practices related to payments and fraud prevention, ensuring compliance with relevant regulations and guidelines.
- Monitor the performance of systems and automations.
- Collaborate with external payment service providers and financial institutions to optimize payment processes and mitigate risks.
- Work with Technology teams to continuously improve existing processes.
Secretary
Dr. Savvas Theocharous
06.2020 - 06.2022
- Receive and assist patients as needed
- Type medical documents (e.g physician dictations and patient charts)
- Maintain detailed patient and medical records
- Manage office communications (e.g phone)
- Schedule medical appointments
- Process invoices, bills and payments online
- Ensure confidentiality of sensitive information
Bank Teller
HELLENIC BANK
11.2018 - 06.2020
- Deal with customers and assist them by providing information and resolving their complaints
- Promote the banks services and products and order bank cards
- Provide information about the customers personal accounts and related transfers
- Withdraws/Deposits
- Receive and balance cash and checks and ensure compliance with internal policies
- Work on client accounts, deal with payments and manage the use of vaults and safe deposit boxes
Sales worker
Maison Marasil
04.2018 - 10.2018
- Process merchandise returns and exchanges
- Selling clothing/shoes/accessories and processing payments at checkout
- Assist customers by providing information and resolving their complaints
- Stock shelves, and mark prices on shelves and items
- Attaching and updating pricing tags on merchandise
Camp team leader
SEK organization
06.2014 - 07.2017
- Facilitate group activities for the campers
- Help campers learn and follow rules to ensure a safe and healthy environment
- Served as part of an on-call emergency response for crisis intervention within the facility
Education
Master of Science - Crime Science, investigation and intelligence
University of Portsmouth
Bachelor of Arts - Criminology
University of the West of England (Alexander College campus)
High School Diploma -
Apostolos Markos Lyceum
Nicosia 04.2001 - 06.2013
Skills
Fraud detection
Fraud prevention
Transaction review
Transaction monitoring
Training
- 03/06/15, 1st Pancyprian Conference of Criminal Justice, Nicosia, Cyprus, University of Nicosia, National and Kapodistrian University of Athens
- 09/24/16, CSI Criminology Seminar: 'Crime Scene Investigation', Athens, Greece, Peri Psyhis Centre, Ministry of Education
- G-Spreadsheets Level 1- (8 hours) 17/10/2024
Internship
Educational Practise, Interpol, Europol, ΥΠΕΓΕ and Chief Police Department
Timeline
Junior Payments and Fraud Analyst
Kaizen Gaming
11.2022 - Current
Secretary
Dr. Savvas Theocharous
06.2020 - 06.2022
Bank Teller
HELLENIC BANK
11.2018 - 06.2020
Sales worker
Maison Marasil
04.2018 - 10.2018
Camp team leader
SEK organization
06.2014 - 07.2017
High School Diploma -
Apostolos Markos Lyceum
04.2001 - 06.2013
Bachelor of Arts - Criminology
University of the West of England (Alexander College campus)
Master of Science - Crime Science, investigation and intelligence
University of Portsmouth
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