Oana Brasoveanu

• Acknowledged the customer's needs for assistance, active listening, looked for the best resolution according to the internal guidelines. Reported issues that appeared and offered feedback to our superiors.
• Enhanced customer satisfaction by resolving issues promptly and professionally. Compassion and offered on each contact with the customers.
• Upheld strict confidentiality standards when handling sensitive customer information, instilling trust and protecting the company's image.
• Concentrated always on solving an issue, dedicated time to avoid the dissatisfaction of the customers and offer best customer expedience.
• Actively participated in company-wide initiatives focused on improving overall customer satisfaction rates.
• Discovered and resolved complex customer issues to reduce negative impact to business outcomes and the business itself.
• Solved finance relates issues with success, after detailed investigation.

• Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
• Offered coaching, mentoring and constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
• Provided guidance and recommended coping mechanisms for youth dealing with difficult customers.
• Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.

· Assisted with the onboarding of the new hires of the team in integrating them in the team for the agents working on site.

· Advised and assisted all the new hires to comply with the company's culture, policies and compliance.

· Advised the new hires how to use the guidelines and to find work around when needed.

· Assisted the new hires to reach maximum quality scores.

· Engaged th new hires to be a part of the team and help other agents working from home.

· Trained, oversaw and mentored the new hires.

· Keep at minimum the resignation percentage. Boosted the team spirit and performance by communicating clear expectations and quality goals to each team member.

· Gain the new hires trust and giving them the confidence needed to complete their tasks on the job.

· Helped the new hires to handle difficult cases and put them back on track.

· Enhanced the productivity levels by anticipating needs and delivering outstanding support.

· Turned the new hires from complaining to see it as a challenge to learn something new.

· Mega Shadowing the trainees before entering production.

• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Maintained social media accounts to promote properties and interact with potential clients.
• Coordinated appointments to show marketed properties.
• Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
• Educated clients on sales and buying processes and advised buyers on making decisions.
• Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Attica.
• Compared, researched and appraised properties.
• Generated leads for sales and rental properties through cold calls and referrals.
• Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
• Staged and prepared homes and properties for clients before arrival.

Main tasks:

• Accepting reservation
• Providing information about the location of the AirBnB accommodation and amenities
• Helping guests with different information about city sightings.
• Providing amenities and supplies
• Preparing the accommodation, welcoming the guests in person
• Communication with the customer pre and after the reservation was confirmed

• Conducted retail arbitrage to build inventory for resale via online platforms
• Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
• Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans
• Implemented analytics tools to track store performance, identifying opportunities for growth and improvement within the marketplace.
• Maximized profit margins by researching market trends and competitively pricing items based on supply and demand.