Ιoanna Malikouti
Senior Call Center Support Agent
Athens
Summary
Experienced call center representative skilled in CRM software and conflict resolution, committed to enhancing customer satisfaction and loyalty.
Proven track record with over 12 years of experience in providing exceptional customer service and resolving complex issues efficiently.
Developed strong communication and problem-solving skills in customer-focused environment, consistently delivering high-quality service. Excels in managing customer expectations and resolving issues promptly, demonstrating adaptability and solutions-oriented mindset.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Senior Customer Support Agent
360 Connect (VODAFONE)
08.2014 - 02.2025
- Provided exceptional customer service by resolving complex issues with empathy and efficiency
- Managed high-volume customer inquiries through multiple channels
- Collaborated with cross-functional teams to enhance product features based on customer feedback
- Utilized CRM (Siebel) software to track and analyze customer interactions, identifying trends that improved service delivery
- Work on personalized advisory scheme (PT) to provide tailored customer support to specific group of customers (High Value)
Reception Specialist
Sunshine Solarium
08.2008 - 04.2009
- Provided exceptional front desk support, managing multi-line phone systems to efficiently handle incoming calls.
- Coordinated scheduling and appointments for clients, ensuring efficient use of time and resources.
- Maintained a professional and welcoming environment for visitors, enhancing customer relations.
Customer Service
Arkadi A.E
01.2003 - 03.2008
- Processed customer orders and returns efficiently, ensuring accurate inventory management.
- Conducted follow-up calls to ensure customer satisfaction and loyalty after service resolution.
Customer Sales Agent
Alarco Security Systems
01.2001 - 12.2001
- Proven track record in exceeding sales targets by 20% through effective customer engagement and upselling techniques
- Managed a high volume of inbound and outbound calls while maintaining excellent communication with customers to resolve inquiries
Education
IEK Graduate -
Computer Graphics D.T.P. & Web Publishing Design
AKTO 04.2009 - 01.2010
Seminars -
Logistics & Computer Science
Computer Project Α.Ε. 01.2002 - 01.2003
IEK Graduate - Graphic And Digital Design
Graphic Arts
IEK Parsers 04.2001 - 01.1998
Skills
Complaint handling
CRM software
Customer service excellence
Teamwork
Remote support
Problem-solving
Customer service
Microsoft windows and office
Time management
Problem-solving abilities
Customer service expert
Friendly and patient
Timeline
Senior Customer Support Agent
360 Connect (VODAFONE)
08.2014 - 02.2025
IEK Graduate -
Computer Graphics D.T.P. & Web Publishing Design
04.2009 - 01.2010
Reception Specialist
Sunshine Solarium
08.2008 - 04.2009
Customer Service
Arkadi A.E
01.2003 - 03.2008
Seminars -
Logistics & Computer Science
01.2002 - 01.2003
IEK Graduate - Graphic And Digital Design
Graphic Arts
04.2001 - 01.1998
Customer Sales Agent
Alarco Security Systems
01.2001 - 12.2001
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