With over 20 years of experience in retail banking and card payments, I am a pivotal leader in driving strategic initiatives and delivering valuable insights that support effective decision-making and business growth. As the Head of Business Analysis and Product Innovation at Nexi Greece, I oversee the analysis of complex migration projects to new issuing and acquiring platforms, identifying improvement opportunities and providing recommendations to enhance organizational efficiency and profitability.
I have accumulated experience as a product development and transformation project leader in several retail and digital banking areas, such as card issuing and acquiring business, consumer and small business loans, digital banking, ATMs management, contact center management, business intelligence, and bancassurance. My leadership capabilities in people and customer care management, supported by my marketing, product development, and innovation background, my strategic vision and business planning skills, as well as my business intelligence experience, have built a self-motivated banking executive expert in creating, inspiring, motivating, and guiding cross-functional teams.
Playing a pivotal role in leading and managing a team of +40 Business Analysts and Contractors for Issuing & Acquiring Business to drive strategic initiatives and deliver valuable insights that support effective decision-making and business growth.
Responsible for the Strategy, Financial Planning and Product Development of the Retail LoBs: Deposits and Payrolls, Consumer and Mortgage Loans, Small Business Offering, Cards Issuing and Acquiring, Bancassurance Products and Sales.
Managed the Cards Unit and Consumer Finance teams being Responsible for the Strategy and Financial Planning of Debit Cards and Consumers Loans.
Held Full responsibility for defining strategic plans and budget, monitoring business objectives while ensuring alignment between strategic direction and initiatives.
Monitored Insurance Financial performance and established a robust business intelligence environment.
Managed the Development of Bancassurance business in International subsidiaries.
Supported the Development of Retail Banking business in International subsidiaries.
Managed the Card Center, Contact Center, ATM and E-banking departments.
Assigned as an expat to reorganize the Card Center and set up new acquisition channels.
Managed credit & debit cards' portfolio, product development and issuing/acquiring operations.
Managed the Debit & credit cards ’launch for Panellinia and the Group of Cooperative Banks