Olga Rountianova

• Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
• Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
• Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
• Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
• Organized and set up wine tastings to attract guests to the Greek vines and promote the local wine.

Ouzo Greek a la carte Restaurant

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified weak team points and implemented corrective actions to resolve concerns.
• Pitched in to help host, waitstaff and bussers during exceptionally busy times such as breakfast hour. Managed over 150 guests at breakfast time and over 800 per day.
• Recruited and hired employees offering talent, charisma and experience to restaurant team.
• Motivated staff to perform at peak efficiency and quality.

Flavors Mediterranean Buffet Restaurant / Provence French a la carte Restaurant

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified weak team points and implemented corrective actions to resolve concerns.
• Pitched in to help host, waitstaff and bussers during exceptionally busy times such as breakfast hour. Managed over 500 guests at breakfast time and over 1 500 per day.
• Recruited and hired employees offering talent, charisma and experience to restaurant team.
• Motivated staff to perform at peak efficiency and quality.

• Maintained customer satisfaction by clarifying questions about orders.
• Remained calm and poised when dealing with demanding customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Managed over 60 visitors per day.
• Used cash registers and credit card machines to cash out customers.

Flavors Mediterranean Buffet Restaurant

• Welcoming and escorting guests to their tables. Managed over 500 at breakfast time and over 1000 guests daily.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

All around cover hostess (main buffet restaurant and a la carte restaurants).

• Welcoming and escorting guests to their tables. Managed over 300 at breakfast time and over 1 000 guests daily.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Answered customer questions about operating hours, seating and menu information.
• Reported problematic guests to management to foster safe and pleasant environment.
• Checked in with servers to confirm preparedness before seating customers.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Assisted managers with quickly resolving service- and food-related issues.
• Informed servers of newly seated parties for speedy service.

Flavors Mediterranean Buffet Restaurant

• Welcoming and escorting guests to their tables. Managed over 500 at breakfast time and over 1500 guests daily.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Organized Food label writing.
• Offered friendly and efficient service to customers and handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Poseidon Mediterranean Buffet Restaurant

• Welcoming and escorting guests to their tables.
• Answered guests' questions about hours, seating, menu and resort information.
• Supported servers, food runners and bussers with keeping restaurant's area ready for every guest.
• Cultivated positive guest relations by managing information and orchestrating speedy seating. Managed over 500 guests at breakfast time and over 1 500 per day.
• Supervised server balance and monitored table turnover to accurately seat customers.
• Assessed large restaurants and lounges according to state cleanliness standards.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Interacted with customers by phone, email or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Searched at library and in scholarly databases to locate necessary information for research projects.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.
• Analyzed problems, identified solutions and made decisions.