Olga Triantafillidou
Call Center Lead
Athens
Summary
Professional with focus on call center operations, bringing extensive experience in leadership and team management using Power BI, Microsoft Excel and Power Point.Skilled in optimizing workflows, enhancing customer satisfaction, and ensuring efficient problem resolution. Known for fostering collaborative environment and quickly adapting to changing priorities. Strong in communication, conflict resolution, and performance analysis.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Call Center Lead
Aegean Airlines
04.2024 - Current
Call Center Front Line Back Up Agent
Aegean Airlines
2023 - 2024
Call Center Representative
Aegean Airlines
2021 - 2024
Supervisor
Rolex
2020 - 2021
Education
Bachelor of Arts - International And European Studies
Univeristy of Pireaus
PireausMinor - Finance
Deree, The American College of Greece
Agia Paraskevi, Greece 04.2001 -
Skills
Team Work
Project Management
Organization
Leadership
Analytical Thinking
Certification
Power Bi
Timeline
Call Center Lead
Aegean Airlines
04.2024 - Current
Minor - Finance
Deree, The American College of Greece
04.2001 -
Call Center Front Line Back Up Agent
Aegean Airlines
2023 - 2024
Call Center Representative
Aegean Airlines
2021 - 2024
Supervisor
Rolex
2020 - 2021
Bachelor of Arts - International And European Studies
Univeristy of Pireaus
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