Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olga Triantafillidou

Call Center Lead
Athens

Summary

Professional with focus on call center operations, bringing extensive experience in leadership and team management using Power BI, Microsoft Excel and Power Point.Skilled in optimizing workflows, enhancing customer satisfaction, and ensuring efficient problem resolution. Known for fostering collaborative environment and quickly adapting to changing priorities. Strong in communication, conflict resolution, and performance analysis.

Overview

2026
2026
years of professional experience
2
2
Certifications

Work History

Call Center Lead

Aegean Airlines
04.2024 - Current

Call Center Front Line Back Up Agent

Aegean Airlines
2023 - 2024

Call Center Representative

Aegean Airlines
2021 - 2024

Supervisor

Rolex
2020 - 2021

Education

Bachelor of Arts - International And European Studies

Univeristy of Pireaus
Pireaus

Minor - Finance

Deree, The American College of Greece
Agia Paraskevi, Greece
04.2001 -

Skills

Team Work

Project Management

Organization

Leadership

Analytical Thinking

Certification

Power Bi

Timeline

Call Center Lead

Aegean Airlines
04.2024 - Current

Minor - Finance

Deree, The American College of Greece
04.2001 -

Call Center Front Line Back Up Agent

Aegean Airlines
2023 - 2024

Call Center Representative

Aegean Airlines
2021 - 2024

Supervisor

Rolex
2020 - 2021

Bachelor of Arts - International And European Studies

Univeristy of Pireaus

Similar Profiles

CREATE PROFILE
Olga TriantafillidouCall Center Lead