Oluwadamilola Olusesi
London,Greenwich
Summary
Versatile and performance-driven professional with a proven track record across sales leadership, customer experience, and operational management. Experienced in driving commercial results, building high-performing teams, and delivering outstanding service across both retail and customer service environments. Skilled in using data insights, CRM platforms, and customer-centric techniques to improve performance, drive revenue, and foster loyalty. Adept at adapting to dynamic environments and currently thriving as a Floor Manager at adidas, where I balance team development, service excellence, and commercial strategy. Seeking growth-focused roles across sales, client services, business development, or operational leadership.
Overview
8
8
years of professional experience
Work history
Floor manager
adidas
London, London
05.2025 - Current
- Lead and coach a team to consistently exceed KPIs across sales, service, and operational metrics, ensuring best-in-class customer experiences.
- Analyse sales performance (e.g., bestsellers, space allocation) and make real-time commercial decisions to improve efficiency and profitability.
- Champion the adidas customer service model by coaching advanced sales techniques, boosting customer engagement and brand loyalty.
- Lead recruitment, onboarding, and training efforts while inspiring team performance through regular feedback, coaching, and recognition.
- Represent brand values both in and outside the store, engaging teams in sports activities and embodying adidas culture.
Floor Manager (NAX/Consumer Experience) NikeTown
Nike
Central London
06.2024 - 02.2025
- Delivered a 15% improvement in conversion rates by implementing service-driven sales strategies and tactical execution.
- Led a team of 25+, developing talent through structured coaching and ongoing performance support.
- Partnered cross-functionally to deliver high-impact promotions that increased footfall and engagement.
- Utilised CRM tools and KPI tracking to identify performance gaps and adjust plans to drive revenue.
In-Store trainer & Sales Coach
Nike
Central London
07.2023 - 02.2025
- Designed onboarding, sales, and service training for 60+ associates, helping to raise customer satisfaction scores by 12%.
- Delivered practical workshops on cold outreach, conversion techniques, and customer relationship building.
- Aligned training with store-wide performance goals, helping shape a high-performing, service-focused culture.
Retail Sales Assistant at NikeTown London
Nike
Central London
11.2022 - 06.2023
- Built long-term customer relationships through tailored product recommendations, contributing to a 5% uplift in conversion.
- Supported promotional rollouts and product launches while gathering customer insights to inform future campaigns.
Customer Service Representative (Test & Trace)
Sitel UK
London
08.2021 - 03.2022
- Delivered accurate, empathetic service in high-pressure environments during the UK’s COVID-19 response.
- Used AWS tools to manage sensitive data and streamline call handling across thousands of interactions.
- Adapted communication style to diverse audiences, consistently meeting KPIs for service quality and call outcomes.
Head waiter
A&E Grill
Chickasha, Oklahoma, Grady
02.2017 - 06.2021
- Built client loyalty through excellent service and upselling, demonstrating persuasive communication and multitasking under pressure.
- Led FOH operations during peak service hours, training new staff and ensuring consistent delivery of brand standards.
Education
Bachelor of Science - Business Administration
University of Science and Arts in Oklahoma
Chickasha 08/2016 - 05/2020
Diploma of Higher Education - Sports
North Kent College
Dartford 08/2014 - 05/2016
Skills
Strategic Sales Leadership & Operational Excellence
Lead Generation & Prospecting
Cold Outreach & Pipeline Management
Client Relationship Management
In-Store Training & Team Development
Performance Coaching & Mentorship
CRM & Sales Data Analysis (Salesforce, HubSpot)
Market Research & Competitive Analysis
Effective Communication & Storytelling
Data-Driven Decision Making
References
References available upon request.
Affiliations
- Football
- Content Creation
Accomplishments
- Consistently exceeded sales targets and customer satisfaction benchmarks.
- Led training initiatives that improved team performance and customer satisfaction scores.
- Recognised for excellence in customer engagement, lead generation, and brand storytelling.client retention and repeat business.
Timeline
Floor manager
adidas
05.2025 - Current
Floor Manager (NAX/Consumer Experience) NikeTown
Nike
06.2024 - 02.2025
In-Store trainer & Sales Coach
Nike
07.2023 - 02.2025
Retail Sales Assistant at NikeTown London
Nike
11.2022 - 06.2023
Customer Service Representative (Test & Trace)
Sitel UK
08.2021 - 03.2022
Head waiter
A&E Grill
02.2017 - 06.2021
Bachelor of Science - Business Administration
University of Science and Arts in Oklahoma
08/2016 - 05/2020
Diploma of Higher Education - Sports
North Kent College
08/2014 - 05/2016
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