Siebel (CRM)
Olympia Gemeliari
CVM Product Manager
Penteli
Summary
Bachelor of Science Degree holder and Chartered ACCA professional with vast experience in Sales Management and Retail Operations, B2B, Business Analysis and Project Administration.
Overview
13
13
years of professional experience
4
4
Certifications
2
2
Languages
Work History
CVM Product Manager
NOVA
11.2022 - Current
- Managed full end-to-end product lifecycle(mobile,TV, Fix) from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Conduct market analysis to identify opportunities, trends and also develop business cases for new products.
- Collaborate with other product teams to deliver new offerings and oversee testing, launch and continuous optimization of products.
- Define and monitor pricing, margins, budget and track product performances (ARPU,churn, value in, etc.)
- Forecast revenues, costs and margins to guide strategic planing
- Conduct sensitivity and break-even analysis for every new offering.
Shop Manager
Vodafone Greece, VW
10.2019 - Current
- Exceeded sales targets by 120% YoY by driving, training, mentoring and inspiring staff (11 members), rectified areas for improvement.
- Led grand opening of new (1st Digital) store, strengthened retail operations and developed objectives and profit goals 110% YTD.
- Drove cross-functional organizational projects by collaborating across departments on priorities, functions and common goals.
Assistant Shop Manager
Vodafone Greece, VW
10.2016 - 10.2019
- Developed loyal and highly satisfied customer base, boost sales and led sales projects (software) enhancing productivity KPIs by 125%.
- Coached sales advisors in product specifications, sales incentives and selling techniques, strengthening customer satisfaction ratings.
VF Shop Owner
Vodafone Greece, VF
01.2015 - 10.2016
- Directed shop's operations, established business budget planning, accounting functions, purchasing and financial administration.
- Optimized team hiring, training and performance, motivated employees on daily business functions, increasing sales and profit levels.
Business Advisor
Vodafone Greece, VF
02.2014 - 01.2015
- Cultivated customer relationships by advising existing clients and prospects on their ICT needs, performed 110% sales targets MoM.
Sales Advisor
Vodafone Greece, VF
12.2012 - 01.2014
- Retained excellent client satisfaction (NPS) ratings surpassed sales objectives applying customer service and upselling techniques.
Education
Bachelor of Science - Accounting And Finance
Oxford Brookes University, Metropolitan College
Skills
Strategic thinking
Teamwork and collaboration
KPI tracking
Competitive analysis
Software
SAP (ERP)
Microsoft Office (Excel)
Power BI
SPSS
Certification
Chartered Certified Accountant License, ACCA
Languages
Very Good,4,Excellent,5
Timeline
CVM Product Manager
NOVA
11.2022 - Current
Chartered Certified Accountant License, ACCA
05-2022
Certificate in Strategic Leadership, Metropolitan Business School
02-2022
Certificate in Communications Skills, Metropolitan College
01-2022
Accreditation in Information Technology, Oxford University
10-2020
Shop Manager
Vodafone Greece, VW
10.2019 - Current
Assistant Shop Manager
Vodafone Greece, VW
10.2016 - 10.2019
VF Shop Owner
Vodafone Greece, VF
01.2015 - 10.2016
Business Advisor
Vodafone Greece, VF
02.2014 - 01.2015
Sales Advisor
Vodafone Greece, VF
12.2012 - 01.2014
Bachelor of Science - Accounting And Finance
Oxford Brookes University, Metropolitan College