Summary
Overview
Work History
Education
Skills
Software
Certification
Languages
Timeline
Generic

Olympia Gemeliari

CVM Product Manager
Penteli

Summary

Bachelor of Science Degree holder and Chartered ACCA professional with vast experience in Sales Management and Retail Operations, B2B, Business Analysis and Project Administration.

Overview

13
13
years of professional experience
4
4
Certifications
2
2
Languages

Work History

CVM Product Manager

NOVA
11.2022 - Current
  • Managed full end-to-end product lifecycle(mobile,TV, Fix) from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Conduct market analysis to identify opportunities, trends and also develop business cases for new products.
  • Collaborate with other product teams to deliver new offerings and oversee testing, launch and continuous optimization of products.
  • Define and monitor pricing, margins, budget and track product performances (ARPU,churn, value in, etc.)
  • Forecast revenues, costs and margins to guide strategic planing
  • Conduct sensitivity and break-even analysis for every new offering.

Shop Manager

Vodafone Greece, VW
10.2019 - Current
  • Exceeded sales targets by 120% YoY by driving, training, mentoring and inspiring staff (11 members), rectified areas for improvement.
  • Led grand opening of new (1st Digital) store, strengthened retail operations and developed objectives and profit goals 110% YTD.
  • Drove cross-functional organizational projects by collaborating across departments on priorities, functions and common goals.

Assistant Shop Manager

Vodafone Greece, VW
10.2016 - 10.2019
  • Developed loyal and highly satisfied customer base, boost sales and led sales projects (software) enhancing productivity KPIs by 125%.
  • Coached sales advisors in product specifications, sales incentives and selling techniques, strengthening customer satisfaction ratings.

VF Shop Owner

Vodafone Greece, VF
01.2015 - 10.2016
  • Directed shop's operations, established business budget planning, accounting functions, purchasing and financial administration.
  • Optimized team hiring, training and performance, motivated employees on daily business functions, increasing sales and profit levels.

Business Advisor

Vodafone Greece, VF
02.2014 - 01.2015
  • Cultivated customer relationships by advising existing clients and prospects on their ICT needs, performed 110% sales targets MoM.

Sales Advisor

Vodafone Greece, VF
12.2012 - 01.2014
  • Retained excellent client satisfaction (NPS) ratings surpassed sales objectives applying customer service and upselling techniques.


Education

Bachelor of Science - Accounting And Finance

Oxford Brookes University, Metropolitan College

Skills

    Strategic thinking

    Teamwork and collaboration

    KPI tracking

    Competitive analysis

Software

Siebel (CRM)

SAP (ERP)

Microsoft Office (Excel)

Power BI

SPSS

Certification

Chartered Certified Accountant License, ACCA

Languages

Very Good,4,Excellent,5

Timeline

CVM Product Manager

NOVA
11.2022 - Current

Chartered Certified Accountant License, ACCA

05-2022

Certificate in Strategic Leadership, Metropolitan Business School

02-2022

Certificate in Communications Skills, Metropolitan College

01-2022

Accreditation in Information Technology, Oxford University

10-2020

Shop Manager

Vodafone Greece, VW
10.2019 - Current

Assistant Shop Manager

Vodafone Greece, VW
10.2016 - 10.2019

VF Shop Owner

Vodafone Greece, VF
01.2015 - 10.2016

Business Advisor

Vodafone Greece, VF
02.2014 - 01.2015

Sales Advisor

Vodafone Greece, VF
12.2012 - 01.2014

Bachelor of Science - Accounting And Finance

Oxford Brookes University, Metropolitan College
Olympia GemeliariCVM Product Manager