Ouday Salhi
Team Manager
Tunis, Tunisia
Summary
Professional leader with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members and build a prompting career.
Overview
7
7
years of professional experience
Work History
Team Manager
Self Employed
06.2024 - Current
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Reduced operating costs through effective budgeting and expense management.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Enhanced employee performance.
- Increased revenue growth with strategic marketing initiatives and promotions.
- Collaborated with regional management to align station objectives with professional goals.
Customer Support Specialist
Teleperformance Tunisie
01.2022 - 09.2024
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Customer Service Representative
Eureka Tunisia
04.2020 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Advocate
City Sports
03.2018 - 04.2020
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed and implemented sales strategies to increase revenue.
- Collaborated with team members to achieve collective sales goals, fostering a supportive environment for success.
- Conducted product demonstrations, showcasing features and benefits that appealed to potential buyers.
Education
BBA - Sales Specialist
Mercure
Tunisia 04.2001 -
Skills
Team leadership
Time management
Teamwork and collaboration
Problem-solving
Computer skills
Adaptability
Timeline
Team Manager
Self Employed
06.2024 - Current
Customer Support Specialist
Teleperformance Tunisie
01.2022 - 09.2024
Customer Service Representative
Eureka Tunisia
04.2020 - 01.2022
Sales Advocate
City Sports
03.2018 - 04.2020
BBA - Sales Specialist
Mercure
04.2001 -
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