Ourania Ntrizi
Network Engineer & Junior Software Developer
Athens
Work Preference
Summary
With Bachelor’s in Computer Engineering. Passionate about full-stack development and AI, with hands-on experience building web applications in React, Node.js, Firebase, PHP/Laravel, and Python. Strong problem-solving skills from technical support roles, combined with a solid foundation in front-end and back-end development. Motivated to contribute to innovative projects and grow as a full-stack developer.
Overview
3
3
years of professional experience
5
5
Certifications
3
3
Languages
7
7
years of post-secondary education
Work History
Network Engineer
Nova Telecommunications & Media – Athens, Greece
10.2024 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
Tech Support Agent
CQS
05.2024 - 10.2024
- Walked individuals through basic troubleshooting tasks.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved complex technical issues for better client experience and smoother operations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Web Developer - Support
Wide Services
11.2022 - 04.2023
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Interacted independently with students using distance education technologies such as Moodle, Zoom, and e-mail.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Customized Moodle LMS front-end UI and maintained e-learning platforms.
- Gained hands-on experience with responsive design and content management.
Education
Bachelor of Science - B.Sc. Computer Engineering
University of Peloponnese
Sparti 10.2018 - 04.2025
Skills
Teamwork and collaboration
Certification
IBM Generative AI Engineering Specialization (2025)
Additional Information
- Driving License (B)
- Hobbies: Coding, Gaming, Traveling
Languages
English
Advanced (C1)
Greek
Bilingual or Proficient (C2)
Bulgarian
Bilingual or Proficient (C2)
Timeline
IBM Generative AI Engineering Specialization (2025)
07-2025
Network Engineer
Nova Telecommunications & Media – Athens, Greece
10.2024 - Current
Tech Support Agent
CQS
05.2024 - 10.2024
Mastering Laravel Framework & PHP
04-2024
Meta Front-End Developer Specialization
07-2023
Full-Stack Web Developer – LinkedIn Learning
01-2023
Web Developer - Support
Wide Services
11.2022 - 04.2023
AWS Cloud Foundations
02-2022
Bachelor of Science - B.Sc. Computer Engineering
University of Peloponnese
10.2018 - 04.2025