Ourania Parastatidou

1. Customer Service: Providing excellent customer service by answering inquiries about products or services.

Assisting customers during the purchase process, helping them choose the right products. Building and maintaining good relationships with customers, encouraging repeat purchases.

2. Sales Promotion: Presenting and promoting products or services to increase sales. Informing customers about new offers, products, or discounts. Achieving personal and team sales goals, as set by the company.

3. Merchandising Management: Preparing and organizing the sales area, including product arrangement on shelves, and preparing displays. Ensuring cleanliness and order in the store or sales area.

4. Product Knowledge: Continuously staying updated on product features, prices, and technical details. Providing technical advice or information about the use and maintenance of products.

5. Problem Solving: Managing customer complaints with professionalism and courtesy, aiming to resolve any issues or disagreements. Monitoring return or replacement processes when necessary.

With experience in working in a five-star restaurant environment, I specialize in:

• Providing excellent customer service and creating an exceptional dining experience for guests. My responsibilities included prompt and courteous customer service and efficient order management
• Resolving any issues with professionalism and calmness.
• Possessing strong communication and teamwork skills, ensuring the smooth operation of the restaurant and customer satisfaction.
• Maintaining a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
• Collaborating with team members to create a positive work atmosphere, fostering camaraderie among staff.
• Enhancing customer satisfaction by providing attentive and friendly service during busy shifts.

• Provided valuable feedback to management regarding customer preferences, popular products, and potential areas for improvement within the store layout or processes.
• Processed transactions efficiently, ensuring accuracy in pricing and inventory management.
• Participated in ongoing training sessions to stay informed about new products, trends, and industry developments.
• Optimized store operations by assisting with opening/closing procedures as well as daily cleaning tasks when necessary.
• Managed orders through the e-shop platform and monitored their shipping status.
• Provided customer support by answering inquiries regarding products and order processes.
• Updated and maintained the product catalog on the e-shop (uploading products, descriptions, prices), handled payments and returns through the e-shop system.
• Collaborated with the warehouse to ensure timely and accurate order fulfillment.