As a keen enthusiast of both aviation and traveling, passengers having a top notch flying experience was always number one priority and, to ensure just that, would therefore provide excellent personalized service to every passenger individually and at all times.
Offered prompt and accurate assistance to passengers throughout their check in as well as their boarding process.
In cases of cancelled or overbooked flights, had adequate ticketing training background to rebook protection flights as well as managed and closed reservations with hotels for passenger accommodation when needed.
Charged necessary baggage fees, always in a polite and understanding manner to eliminate potential customer conflicts.
Sales / Marketing Agent
K.L.W.
11.2020 - 01.2021
Had extensive knowledge of all products and was capable of answering questions and addressing concerns of customers in detail.
Answered constant flow of customer calls with minimal wait times.
Attracted potential new customers through developing cold calling lists.
Always showed great passion, enthusiasm and dedication to the company and its staff constituting a strong foundation for good relations with customers and increased sales.
Education
Civil Engineering
University of Thessaly
Volos
Rural, Surveying And Geoinformatics Engineering
National Technical University of Athens
Athens
High School Diploma -
Fifth High School of Nea Smyrni
Athens
05.2001 -
Skills
Knowledge of programming language C and developing data bases in SQL
Skillful in use of personal computer (Microsoft Word, Microsoft Excel, Power Point, Windows, Outlook, Internet etc)
Knowledge in music theory and piano (intermediate level)
Administration Manager at Swissport USA, Inc. – Global Ground Services & Cargo Handling Provider (Aviation)Administration Manager at Swissport USA, Inc. – Global Ground Services & Cargo Handling Provider (Aviation)