Pamfili Garyfalaki
Athens
Summary
Motivated and customer-focused professional with excellent communication skills. Highly organized and detail oriented with a background in customer service and training and ability to problem solve and resolve issues.
Overview
38
38
years of professional experience
Work History
Trainer and Coach
Hellenic NLP Academy
10.2015 - 04.2023
- Private NLP sessions with clients
- Offering Communication Seminars, Sales Seminars, Goal Mapping Seminars, Stress Handling Seminars
- NLP training
Cabin Crew Initial Training Instructor, SEP Instructor
Jetstream Aviation Academy
11.2008 - 11.2011
- Initial Training for Cabin Crew
- Collaborated in the Creation and Preparation of Cabin Crew Training Manual
- Safety and Emergency Procedures Trainer for Air Crew & Cabin Crew
- Interviewer for Cabin Crew candidates for Airlines
Cabin Crew
Olympic Airways
02.1986 - 10.2003
Ground Hostess
Olympic Airways
05.1985 - 02.1986
- Passenger Handling
- Information Desk
Education
Human Factors Course -
Jetstream Aviation Academy
NLP - TLT - Hypnosis Master Practitioner Certication -
Hellenic NLP Academy
09.2015
NLP - TLT - Hypnosis Practitioner Certication -
Hellenic NLP Academy
04.2014
Aircrew SEP Instructor - Theory: Rules & Regulations, Aircraft Safety Equipment, Fire & Smoke, Decompression & Hypoxia, Pilot Incapacitation, Emergency Preparation & Evacuation techniques, Survival & SAR, Practical: Life jacket Wet Drill, Instructional Techniques and Facilitation Training
Global Air Training
Cheshire, UK03.2011
Aircrew CRM Instructor - Statistics and examples of human factors related accidents, human error & reliability, error chain, error prevention and detection, threat and error management, company safety culture, SOPs, organisational factors, fitness and health, stress, fatigue & vigilance, information acquisition and processing, situational awareness, work load management, decision making, effective communication and co-ordination inside and outside the cockpit, management, leadership and team behaviour, conflict resolution, non-technical skills assessment, automation, philosophy of the use of automation, Instructional and facilitation techniques Coaching Feedback
Global Air Training
Cheshire, UK02.2011
Soft Skills Certicate - Time Management, Communication, Stress Management, Development of Self-condence Skills, Personal Quality, Business Etiquettes, Goals' Achievement, Development of Negotiation Skills, Development of Presentation Skills, Telephone Communication
Capodistrian University
04.2010
Cabin Crew Initial Safety Instructor Training -
Jetstream Aviation Academy
12.2009
Train the Trainer Course -
Jetstream Aviation Academy
12.2009
Specialization Certicate in Special Matters in HRM -
Capodistrian University
07.2009
Bachelor of Arts - Sociology
Deree
Athens Greece01-1987
Skills
- Communication
- Active listening
- Problem-solving
- Flexibility
- Planning and coordination
- New Hire Training
- Creative Problem-Solving
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural Sensitivity
Languages
Greek
Native language
English
Proficient
C2
French
Intermediate
B1
Italian
Beginner
A1
Personal Information
- Date of Birth: 07/12/64
- Nationality: Greek
Timeline
Trainer and Coach
Hellenic NLP Academy
10.2015 - 04.2023
Cabin Crew Initial Training Instructor, SEP Instructor
Jetstream Aviation Academy
11.2008 - 11.2011
Cabin Crew
Olympic Airways
02.1986 - 10.2003
Ground Hostess
Olympic Airways
05.1985 - 02.1986
NLP - TLT - Hypnosis Master Practitioner Certication -
Hellenic NLP Academy
NLP - TLT - Hypnosis Practitioner Certication -
Hellenic NLP Academy
Aircrew SEP Instructor - Theory: Rules & Regulations, Aircraft Safety Equipment, Fire & Smoke, Decompression & Hypoxia, Pilot Incapacitation, Emergency Preparation & Evacuation techniques, Survival & SAR, Practical: Life jacket Wet Drill, Instructional Techniques and Facilitation Training
Global Air Training
Aircrew CRM Instructor - Statistics and examples of human factors related accidents, human error & reliability, error chain, error prevention and detection, threat and error management, company safety culture, SOPs, organisational factors, fitness and health, stress, fatigue & vigilance, information acquisition and processing, situational awareness, work load management, decision making, effective communication and co-ordination inside and outside the cockpit, management, leadership and team behaviour, conflict resolution, non-technical skills assessment, automation, philosophy of the use of automation, Instructional and facilitation techniques Coaching Feedback
Global Air Training
Soft Skills Certicate - Time Management, Communication, Stress Management, Development of Self-condence Skills, Personal Quality, Business Etiquettes, Goals' Achievement, Development of Negotiation Skills, Development of Presentation Skills, Telephone Communication
Capodistrian University
Cabin Crew Initial Safety Instructor Training -
Jetstream Aviation Academy
Train the Trainer Course -
Jetstream Aviation Academy
Specialization Certicate in Special Matters in HRM -
Capodistrian University
Human Factors Course -
Jetstream Aviation Academy
Bachelor of Arts - Sociology
Deree
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