English
Panagiota Dardamani
Insurance Account Manager
Athens
Summary
Experienced Insurance Account Manager with a proven track record in the general insurance industry and specialty in Credit Insurance.Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Account Manager
Howden Hellas SA
02.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Insurance Sales Agent
Risk Experts
2 2020 - 01.2023
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Handled approximately 80 outbound and inbound sales-related calls per day to qualify individuals interested in purchasing insurance coverage
- Conducted research on insurance packages and investment options to generate client recommendations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Website Designer
Risk Experts
02.2021 - Current
- Illustrated page design concepts by blending arrangement, style and aesthetic elements to meet predetermined preferences.
- Oversaw Internet project planning, scheduling, statistics generation and security.
- Provided front-end website development using WordPress, Hubspot and other editing software.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
Manager of Operations
Yava Fitness Centre
01.2019 - 01.2020
- Subscriptions and accounting manager, trained in conflict resolution and communication.
- Engaging and patient customer service professional.
- Responsible for creating, improving and implementing sales strategies.
- Closely collaborated with staff members to identify and quickly address problems.
- Increased profit by streamlining operations.
Website Manager
Skroutz E-Shop, Zasiera Limited
06.2019 - 09.2019
- Prepared technical documentation for communication to site engineers and media designers.
- Developed and carried out online marketing plans.
- Created product information packages for vendors including product descriptions, images and pricing. Ensured all information copy, product and non-product was updated and accurate.
- Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings.
- Oversaw products offered and merchandising to ensure sales were maximized and orders delivered were accurate. Worked directly with merchants and drop ship vendors to ensure product images are received and uploaded on the site, as well as removed discontinued product lines.
Education
Bachelor - Data Science
Athens University Of Economics And Business
09.2015 - 09.2022
Diploma - Marketing Management And Research
National And Kapodistrian University of Athens
Athens 10.2021 - 2022.05
Diploma - Insurance And Risk Management
Bank Of Greece
Athens 09.2021 - 2021.09
Diploma - EFICERT SQF 3 EUROPEAN INSURANCE INTERMEDIARY
EIAS
04.2001 -
Skills
Client Service
Insurance sales expertise
Client relationship management
Multitasking
Claims Handling
Technical knowledge
Time Management
Certification
Licensed Insurance Agent - 2years
Languages
Proficient
C2
French
Elementary
A2
Timeline
Account Manager
Howden Hellas SA
02.2023 - Current
Life Insurance Training - 3months
09-2022
Diploma - Marketing Management And Research
National And Kapodistrian University of Athens
10.2021 - 2022.05
Diploma - Insurance And Risk Management
Bank Of Greece
09.2021 - 2021.09
Licensed Insurance Agent - 2years
09-2021
Website Designer
Risk Experts
02.2021 - Current
Website Manager
Skroutz E-Shop, Zasiera Limited
06.2019 - 09.2019
Manager of Operations
Yava Fitness Centre
01.2019 - 01.2020
Bachelor - Data Science
Athens University Of Economics And Business
09.2015 - 09.2022
Diploma - EFICERT SQF 3 EUROPEAN INSURANCE INTERMEDIARY
EIAS
04.2001 -
Insurance Sales Agent
Risk Experts
2 2020 - 01.2023
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