Panagiota Papasyka
Summary
Experienced Cabin Crew member with almost 5 years of flight crew experience with a background of providing outstanding customer service. Enthusiastic, personable and energetic with firm command of flight safety and regulations. Always using critical thinking and sound judgment to solve challenges!
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
AEGEAN Airlines.
03.2023 - Current
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify emergency equipment is operative.
- Obtained constant positive feedbacks from Seniors.
Waitress, Bartender, Dinner Hostess
O,tea Pineis.
09.2022 - 03.2023
- Remained calm when dealing with difficult customers.
- Responsible for cash registers and credit card machines during rush hours.
- Acquired knowledge in making a vast variety of coffees, tea and cocktails.
- Responsible for brewing, presenting and serving tea in Samovars (Russian tea urns).
- Promoted to opening and closing duties and assisted in setting up incoming shift.
- Organized bar inventory and storage procedures to meet expected customer demands.
Head Waitress
Cave Bar
05.2022 - 09.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully obtaining Trip Advisor 5 star recommendation.
- Obtained a part time seasonal contract ( 4 months - 4 hours per day).
- Promoted to Head Waitress after two weeks of employment due to excellent knowledge of the menu and high knowledge of English and Italian.
- Managed food resources, memorized orders, and coordinated customer service.
Head Waitress, Head Bartender, Buffet Hostess
Sirocco Hotel.
03.2022 - 09.2022
- Re-obtained seasonal contract ( 6 months ).
- Displayed enthusiasm and punctuality and as a result additional duties were added such as opening the morning shift and closing the night dinner buffet and pool bar.
- Promoted to Team Leader.
- Adjusted, corrected and created menus for beverages and food, due to high knowledge of English and Italian.
Restaurant Waitress , Lead Sommelier.
Barile Retro Vino Bar.
10.2021 - 03.2022
- Responsible for properly storing, serving, presenting, promoting and selling wines.
- Promoted to presenting and serving food and wine at the A-Class area of the restaurant.
- Sustained calm and congenial manners during communications with angry guests.
- Responsible for adjusting a vast variety of wines according to season and customer demands.
Head Waitress, Bartender, Buffet Hostess
Sirocco Hotel.
06.2021 - 09.2021
- Promoted from Buffet Assistant to Head Waitress, with responsibilities such as a serving customers, bartending, dinner planning and hosting for large groups.
- Managed food and beverages supplies, orders and inventory co ordination for each shift and post.
- Additional duties were added with a seasonal contract and a raise of salary and bonuses.
- Responsible for adjusting, correcting and creating menus for both the buffet and the pool bar.
- Promoted to Team Leader, creating personnel daily schedules.
- Assisted in accounting.
Cabin Crew Member
RYANAIR.
06.2017 - 06.2021
- Obtained constant positive feedbacks for outstanding on board service from both passengers and colleagues.
- Continuously established excellent communication with Flight Crew, Cabin Supervisors and Cabin Crew.
- Excellent knowledge of the Safety Procedures through out all years of employment.
- Administrated CPR in flight, successfully.
- Successfully initiated an emergency evacuation, at Bergamo Il Caravaggio Airport in 2019.
- Acquired the Italian language, self taught and as a result became excellent in problem solving.
- Promoted from Workforce contract to Malta-Air permanent contract.
Public Relations Manager, Restaurant Hostess
Ladokolla Restaurant.
11.2016 - 05.2017
- Directly hired as a Public Relations Manager and Restaurant Hostess, due to previous experience.
- Full time, permanent contract was provided immediately.
- Assisted in annual accounting checks.
- Was included in all important decision making, created new menus taking into consideration the customers demands and needs.
- Trained new personnel in the accounting office of the restaurant as well as in the costumer care department.
- Assisted the general management in changes according the space use, employees schedules.
Public Relations Intern, Restaurant Hostess.
Sunset Grill & S.O.S Bar
06.2016 - 11.2016
- Promoted from waitress to Restaurant Hostess and Public Relations Intern after a two weeks training.
- Established excellent communication with staff and assisted in personnel work hours scheduling.
- Drafted, edited and managed all social media pages and other public relations materials.
- Acquired Trip Advisor Second in the Top 3 best rated restaurants and bars , in Sidari, Corfu.
- Helped plan and execute events.
- Prepared social media posts and videos with eye for viral content strategies.
Restaurant Hostess
Jimmy's Pizzeria.
09.2014 - 06.2015
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Participated in important decision making regarding the menus, restaurant style and customer care.
Education
Digital Arts. - Photographic, Film, And Video Technology
D.IEK VOLOU
Volos, Magnisia, Greece.06.2016
High School Diploma -
1o EPAL Livadeias
Livadeia, Boeotia, Central Greece.06.2015
ADVANCED LEVEL CERTIFICATE IN ENGLISH, ALCE. - English-as-a-Second-Language Education
SANDY'S English School.
Arachova, Boeotia, Central Greece.01.2013
MICHICAN CERTIFICATE OF COMPETENCY IN ENGLISH. - English-as-a-Second-Language Education
SANDY'S English School
Arachova, Boeotia, Central Greece.05.2010
CAMBRIDGE ESOL CERTIFICATE. - English-as-a-Second-Language Education
SANDY'S English School.
Arachova, Boeotia, Central Greece.05.2009
Skills
- Social Perceptiveness
- Emergency Procedures Knowledge
- Complex Problem-Solving
- Safety Procedures
- Passenger Care
- Crew Resource Management
- Customer Feedback
- Emergency Situations Management
- Critical Thinking
- Conflict Mediation
- Conflict Resolution
- Medical Emergency Response
- Aircraft Emergency Evacuations
Languages
Greek
Native language
English
Proficient
C2
Italian
Advanced
C1
Korean
Beginner
A1
Timeline
Cabin Crew Member
AEGEAN Airlines.
03.2023 - Current
Waitress, Bartender, Dinner Hostess
O,tea Pineis.
09.2022 - 03.2023
Head Waitress
Cave Bar
05.2022 - 09.2022
Head Waitress, Head Bartender, Buffet Hostess
Sirocco Hotel.
03.2022 - 09.2022
Restaurant Waitress , Lead Sommelier.
Barile Retro Vino Bar.
10.2021 - 03.2022
Head Waitress, Bartender, Buffet Hostess
Sirocco Hotel.
06.2021 - 09.2021
Cabin Crew Member
RYANAIR.
06.2017 - 06.2021
Public Relations Manager, Restaurant Hostess
Ladokolla Restaurant.
11.2016 - 05.2017
Public Relations Intern, Restaurant Hostess.
Sunset Grill & S.O.S Bar
06.2016 - 11.2016
Restaurant Hostess
Jimmy's Pizzeria.
09.2014 - 06.2015
Digital Arts. - Photographic, Film, And Video Technology
D.IEK VOLOU
High School Diploma -
1o EPAL Livadeias
ADVANCED LEVEL CERTIFICATE IN ENGLISH, ALCE. - English-as-a-Second-Language Education
SANDY'S English School.
MICHICAN CERTIFICATE OF COMPETENCY IN ENGLISH. - English-as-a-Second-Language Education
SANDY'S English School
CAMBRIDGE ESOL CERTIFICATE. - English-as-a-Second-Language Education
SANDY'S English School.
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