PANAGIOTIS DIMITRIOS PILICHOS
Melissia
Summary
IT Project Manager with over 24 years of experience in orchestrating complex IT projects, leveraging skills in Agile, Scrum, and ITIL to ensure seamless execution and delivery. Adept at utilizing tools like Trello and ClickUp to optimize project timelines, budgets, and resource allocation. Known for enhancing operational efficiency through meticulous planning, risk management, and stakeholder collaboration.
Overview
24
24
years of professional experience
Work History
IT Infrastructure Project Manager
Infonet Systems-Kyndryl-Eurobank S.A.
09.2024 - 05.2025
- Accomplishes information technology projects by planning, monitoring, and appraising project deliverables; initiating, coordinating, and enforcing systems, policies, and procedures.
- Coordinate internal resources and third parties/vendors for the flawless execution of project.
- Ensure that projects are delivered on time, within scope and within budget.
- Assist in the definition of objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Ensure resource availability and allocation.
- Develop a detailed project plan to monitor and track progress.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Measure project performance using appropriate tools and techniques.
Lead Project Manager
Impact-Softone
10.2023 - 10.2024
- Leading the end-to-end management of e-invoicing projects, from initial planning and requirement gathering to execution, testing, and deployment.
- Coordinating cross-functional teams, including developers, analysts, and stakeholders, to ensure project alignment with business objectives and successful delivery.
- Developing and maintaining project plans, including timelines, budgets, and resource allocation, while monitoring progress and addressing any issues or risks.
- Implementing and optimizing e-invoicing systems to improve invoice processing accuracy, reduce manual efforts, and ensure compliance with regulatory requirements.
IT Coordinator and Project Manager
Ksm-Icomm-Power Public Corporation
05.2023 - 10.2023
- Overseeing daily IT operations, including system administration, user support, and maintenance of IT infrastructure to ensure seamless and efficient functioning.
- Coordinating with various departments to identify IT needs, implementing solutions, and ensuring alignment with organizational goals and requirements.
- Leading and managing IT projects from initiation to completion, including project planning, resource allocation, timeline management, and stakeholder communication.
- Implementing and managing IT systems and tools to support project objectives, including deploying new technologies, optimizing existing systems, and ensuring compliance with industry standards.
Enterprise Data Warehouse Engineer
Silvare-Accenture-National Bank of Greece
02.2023 - 05.2023
ITSM Consultant
SWORD Services Greece
03.2022 - 02.2023
- Assessing and analyzing existing IT service management practices to identify areas for improvement and align them with industry best practices and frameworks such as ITIL.
- Designing and implementing ITSM processes, including incident management, problem management, change management, and service request fulfillment, to improve service quality and operational efficiency.
- Conducting workshops and training sessions for IT staff and stakeholders to promote understanding and adoption of ITSM practices and tools.
- Collaborating with clients to customize ITSM solutions based on their specific needs and business objectives, ensuring seamless integration with existing IT infrastructure.
Technical Knowledge Base Owner
DIXONS SA (KOTSOVOLOS)
07.2020 - 12.2021
- Creating and updating comprehensive technical documentation, including how-to guides, troubleshooting steps, and best practices, to ensure accurate and accessible information for users.
- Collaborating with subject matter experts and technical teams to gather and validate content, ensuring that the knowledge base reflected the latest product updates and technical advancements.
- Implementing and managing content management systems, including organizing and categorizing articles for ease of access and usability.
- Analyzing user feedback and search metrics to identify knowledge gaps and improve the effectiveness and relevance of the content.
- Training and supporting team members on the use of the knowledge base, promoting best practices for documentation and information sharing.
Service Owner Parts and Systems
Manpower-Samsung Greece
07.2019 - 07.2020
- Monitoring and maintaining the data warehouse infrastructure, including database servers, ETL processes, and data integration pipelines to ensure high availability and performance.
- Troubleshooting and resolving data-related issues, including data quality problems, performance bottlenecks, and system errors, to support uninterrupted business operations.
- Collaborating with data engineers and analysts to support data extraction, transformation, and loading (ETL) processes, ensuring data accuracy and consistency across the enterprise.
- Implementing and managing backup and recovery procedures to protect data integrity and facilitate quick recovery in case of system failures or data loss.
- Conducting regular performance tuning and optimization of data warehouse systems to enhance query performance and reduce latency.
International Service Desk Analyst
INTRALOT
08.2017 - 06.2019
- Serving as the first point of contact for international users experiencing technical problems, managing incidents via phone, email, and ticketing systems.
- Diagnosing and troubleshooting a wide range of IT issues, including hardware, software, network connectivity, and system access.
- Escalating complex issues to appropriate technical teams while ensuring timely follow-up and resolution for the end user.
Business and Technical Support Specialist
HOL-VODAFONE
09.2009 - 08.2017
- Delivering technical support for software, hardware, and network issues, resolving technical inquiries through troubleshooting, diagnostics, and system configurations.
- Collaborating with business clients to understand their operational needs, offering tailored solutions to optimize workflows, improve productivity, and integrate new technologies.
- Managing customer relationships by addressing both technical and non-technical concerns, ensuring the efficient resolution of issues and enhancing the overall client experience.
IT Trainer and ECDL Instructor
Group Koufopoulos
09.2001 - 12.2008
Telecommunications Support Agent
COSMOTE
09.2002 - 12.2006
- Assisting customers with setup, configuration, and troubleshooting of telecommunication equipment such as routers, modems, and phone systems.
- Diagnosing and resolving network connectivity issues, ensuring minimal service disruption.
- Managing inbound technical support calls, live chats, and emails, maintaining a high level of customer satisfaction by offering prompt and effective solutions.
- Collaborating with internal teams to escalate and resolve complex technical problems while ensuring timely follow-up with customers.
Education
ICT Management Executive Diploma -
Athens Technical College
09.2013
MSc - e-commerce
Kingston University
11.2008
Accounting and Finance -
Tech Institute Piraeus
05.2006
Skills
- SQL
- Python
- MySQL
- Windows Server
- TCP/IP
- DNS
- DHCP
- VPN
- AWS
- Azure
- GCP
- ITIL
- ServiceNow
- Microsoft Project
- Jira
- Trello
- Asana
- Agile
- Scrum
- DevOps
- CI/CD
- Power BI
- WordPress
- Click Up
- Siebel
- Microsoft Dynamics
- Knox
- Azure cloud
Languages
English
Greek
Hobbies and Interests
- Emerging Technologies
- Tech Community Engagement
- Software & Tools Exploration
- Continuous Learning
- Hardware & Networking Projects
Timeline
IT Infrastructure Project Manager
Infonet Systems-Kyndryl-Eurobank S.A.
09.2024 - 05.2025
Lead Project Manager
Impact-Softone
10.2023 - 10.2024
IT Coordinator and Project Manager
Ksm-Icomm-Power Public Corporation
05.2023 - 10.2023
Enterprise Data Warehouse Engineer
Silvare-Accenture-National Bank of Greece
02.2023 - 05.2023
ITSM Consultant
SWORD Services Greece
03.2022 - 02.2023
Technical Knowledge Base Owner
DIXONS SA (KOTSOVOLOS)
07.2020 - 12.2021
Service Owner Parts and Systems
Manpower-Samsung Greece
07.2019 - 07.2020
International Service Desk Analyst
INTRALOT
08.2017 - 06.2019
Business and Technical Support Specialist
HOL-VODAFONE
09.2009 - 08.2017
Telecommunications Support Agent
COSMOTE
09.2002 - 12.2006
IT Trainer and ECDL Instructor
Group Koufopoulos
09.2001 - 12.2008
MSc - e-commerce
Kingston University
Accounting and Finance -
Tech Institute Piraeus
ICT Management Executive Diploma -
Athens Technical College
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