Panagiotis Drakopoulos
Technical Support Office
Thessaloniki
Summary
Friendly and highly organized, with strong ability to troubleshoot technical issues and provide effective solutions. Possesses foundational knowledge in computer systems, networking, and software applications, along with skills in problem-solving and customer service. Capable of delivering high-quality support to enhance user experience and operational efficiency.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Technical Support Officer
Hellenic Hypermarkets Sklavenitis S.A.
Thessaloniki, Thessaloniki
12.2021 - Current
- Provide technical support to users
- Troubleshoot and resolve technical issues
- Install and configure software
- Maintain and update documentation
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Used ticketing systems to manage and process support actions and requests.
Logistics Supervisor
Hellenic Hypermarkets Sklavenitis S.A.
08.2021 - 11.2022
- Auditing of Order Fulfilment Processes
- Inventory Management
- Customer Order Management, Order Routing
Warehouse Supervisor
Hellenic Hypermarkets Sklavenitis S.A.
04.2021 - 08.2021
- Supply Order Management
- Receipt of Goods, Store Feedback
Warehouse Worker
Hellenic Hypermarkets Sklavenitis S.A.
08.2017 - 03.2021
- Warehouse arrangement
Education
Master of Science - Applied Informatics
University of Macedonia
Thessaloniki, Greece 09.2022 - 01.2025
Bachelor of Science - Accounting and Information Systems
International Hellenic University
Thessaloniki 09.2015 - 01.2021
Skills
UiPath
SQL
MS Office
Ticket management
Desktop support
Technical troubleshooting
undefinedCertification
Certificate of English Language Proficiency, Michigan State University [C2]
Timeline
Master of Science - Applied Informatics
University of Macedonia
09.2022 - 01.2025
Technical Support Officer
Hellenic Hypermarkets Sklavenitis S.A.
12.2021 - Current
Logistics Supervisor
Hellenic Hypermarkets Sklavenitis S.A.
08.2021 - 11.2022
Warehouse Supervisor
Hellenic Hypermarkets Sklavenitis S.A.
04.2021 - 08.2021
Warehouse Worker
Hellenic Hypermarkets Sklavenitis S.A.
08.2017 - 03.2021
Bachelor of Science - Accounting and Information Systems
International Hellenic University
09.2015 - 01.2021
Similar Profiles
Georgia MarinopoulouGeorgia Marinopoulou
Senior Product Manager - Product Owner of BOX Delivery Squad at Hellenic Telecommunications Organization S.ASenior Product Manager - Product Owner of BOX Delivery Squad at Hellenic Telecommunications Organization S.A
Anastasios - Stavros NikolaidisAnastasios - Stavros Nikolaidis
Assistant Accountant at Hellenic Hydro Construction S.A.Assistant Accountant at Hellenic Hydro Construction S.A.
VLADIMIROS MELIKIDISVLADIMIROS MELIKIDIS
Sheet Metal Worker at HELLENIC AEROSPACE INDUSTRY S.A. (H.A.I.)Sheet Metal Worker at HELLENIC AEROSPACE INDUSTRY S.A. (H.A.I.)