CRM
Panagiotis Filippou
Event Planner
Kallithea
Summary
Accomplished Real Estate Agent at Remax, adept in negotiation and client needs assessment, significantly enhancing property sales and customer satisfaction. Leveraged expertise in property tours and inspections, alongside exceptional communication skills, to foster client relationships and streamline transactions. Proven track record in leading teams to achieve collective goals, demonstrating a highly professional demeanor and a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Real Estate Agent
Remax
06.2023 - Current
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
Event Planner
Aria
02.2023 - Current
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Performed event coordination for larger parties and gatherings.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
- Proactively addressed potential issues or challenges during the planning process to ensure smooth event execution.
Restaurant Manager
Ciao Italia Ristorante
05.2023 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Head Waiter
Po Boys
02.2022 - 11.2023
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Salesperson
Persistence Marketing Group
12.2021 - 03.2022
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Restaurant Waiter
Ciao Italia Ristorante
03.2018 - 01.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Associate of Science - Hotel Management
IEK AKMI
Piraeus, Greece 04.2001 -
High School Diploma -
1st High School
Kallithea 04.2001 -
Skills
Lead follow up
Negotiation
Property tours and inspections
Property assessments
Client needs assessment
Highly professional
Software
Certification
Certificate from Remax
Timeline
Certificate from Remax
02-2024
Real Estate Agent
Remax
06.2023 - Current
Restaurant Manager
Ciao Italia Ristorante
05.2023 - 07.2024
Event Planner
Aria
02.2023 - Current
Head Waiter
Po Boys
02.2022 - 11.2023
Salesperson
Persistence Marketing Group
12.2021 - 03.2022
Restaurant Waiter
Ciao Italia Ristorante
03.2018 - 01.2021
Associate of Science - Hotel Management
IEK AKMI
04.2001 -
High School Diploma -
1st High School
04.2001 -
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