Panagiotis Kottoulas
Waiter
Pyrgos
Summary
Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Waiter
Atlantica Marmari Palace
05.2024 - 10.2024
- Enhanced customer understanding of menu items and flavors for informed decision-making.
- Elevated customer satisfaction by delivering exceptional service and foreseeing guest requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Ensured accuracy by meticulously checking tickets before forwarding them to the kitchen staff.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Assisted clients with dietary restrictions in sourcing secure, appetizing food alternatives.
Assistant Waiter
Karousos Restaurant
07.2022 - 09.2022
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waiter
Sirion Caffe
06.2022 - 09.2022
- Learned the basic in coffee making and how to use the coffee machine properly
- Ensured consistency in drink quality by adhering to standard recipes and preparation procedures.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Supermarket Employee
AB Shop & Go
01.2020 - 03.2020
- Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Maintained accurate cash handling at registers, reducing discrepancies in daily reports.
- Participated in regular staff meetings to stay informed about new policies or procedures affecting store operations.
- Aided in weekly price change processes for updated pricing information on all products throughout the store.
- Resolved customer inquiries or issues promptly, ensuring a positive shopping experience.
- Offered assistance to elderly or disabled customers as needed during their shopping experience, demonstrating empathy and professionalism.
- Coordinated with suppliers for prompt deliveries, ensuring consistent product availability.
- Ensured timely rotation of perishable items to reduce waste and maintain freshness.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Removed trash, swept, and mopped floors for professional appearance.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Operated cash register to accurately process and record customer payments.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Bachelor of Tourism Management - Tourism Management
University of West Attica
Athens, Greece 04.2001 -
Skills
Safe food handling
Attention to detail
Order taking
Professional appearance
Table setting
Food and beverage pairings
Team collaboration
Menu memorization
Guest reflation
Positive and professional
Warm and friendly
Active listening
Cool under pressure
Timeline
Waiter
Atlantica Marmari Palace
05.2024 - 10.2024
Assistant Waiter
Karousos Restaurant
07.2022 - 09.2022
Waiter
Sirion Caffe
06.2022 - 09.2022
Supermarket Employee
AB Shop & Go
01.2020 - 03.2020
Bachelor of Tourism Management - Tourism Management
University of West Attica
04.2001 -
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