Swimming
Panagiotis Lazaridis
Barista
Thessaloniki
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Barista/Lead Customer Service Representative
Mikel Coffee Company
09.2022 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Monopoly
05.2022 - 08.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained a clean and organized workspace for optimal productivity and safety.
Sales Associate/Assistant Customer Service Manager
Alexoudas
11.2021 - 03.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Barista
Estia
05.2020 - 10.2021
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Barista/Sales Associate
Fregio
04.2018 - 09.2019
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista/Sales Associate
Brettania
11.2016 - 07.2017
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
Languange and Speech Intership Student
Evexia
10.2019 - 10.2020
- Assessed student needs through regular formative assessments, adjusting instruction accordingly for optimal results.
- Took extensive notes to document lessons and further solidify learning objectives.
- Participated in seminar classes with enthusiasm and respect towards fellow students.
- Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
- Completed projects and submitted research proposals to propel personal learning ambitions.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Observed packing operations to verify conformance to specifications.
Education
Languange And Speech Therapy - Speech-Language Pathology
University of Ioannina
Ioannina, Greece 05.2016 - 05.2022
Skills
Certification
Certificate of Lower in English, 11/01/10, Cambridge & Michigan
Internship
As a language and speech therapist, 10/01/19, 10/01/20, Evexia, Thessaloniki.
Place Of Birth
Thessaloniki,Greece
Personal Information
Date of Birth: 09/20/96
Interests
Working out
Basketball
Timeline
Barista/Lead Customer Service Representative
Mikel Coffee Company
09.2022 - Current
Barista
Monopoly
05.2022 - 08.2022
Sales Associate/Assistant Customer Service Manager
Alexoudas
11.2021 - 03.2022
Barista
Estia
05.2020 - 10.2021
Languange and Speech Intership Student
Evexia
10.2019 - 10.2020
Barista/Sales Associate
Fregio
04.2018 - 09.2019
Barista/Sales Associate
Brettania
11.2016 - 07.2017
Languange And Speech Therapy - Speech-Language Pathology
University of Ioannina
05.2016 - 05.2022
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