Swimming
Panagiotis Lazaridis
Barista
Thessaloniki
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Barista/Lead Customer Service Representative
Mikel Coffee Company
09.2022 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted additional items with beverages, increasing store sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Monopoly
05.2022 - 08.2022
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained a clean and organized workspace for optimal productivity and safety.
Sales Associate/Assistant Customer Service Manager
Alexoudas
11.2021 - 03.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Barista
Estia
05.2020 - 10.2021
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Barista/Sales Associate
Fregio
04.2018 - 09.2019
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista/Sales Associate
Brettania
11.2016 - 07.2017
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used POS system to accurately enter orders and process payments.
Languange and Speech Intership Student
Evexia
10.2019 - 10.2020
- Assessed student needs through regular formative assessments, adjusting instruction accordingly for optimal results.
- Took extensive notes to document lessons and further solidify learning objectives.
- Participated in seminar classes with enthusiasm and respect towards fellow students.
- Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
- Completed projects and submitted research proposals to propel personal learning ambitions.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Observed packing operations to verify conformance to specifications.
Education
Languange And Speech Therapy - Speech-Language Pathology
University of Ioannina
Ioannina, Greece 05.2016 - 05.2022
Skills
Table setting knowledge
Product Upselling
Hospitality and Professionalism
Ordering Procedures
Easily adaptable to new environments
Attention to detail
Positive and eager to work
Politeness and consistency
Food Preparation
Reliability
Beverage Preparation
Certification
Certificate of Lower in English, 11/01/10, Cambridge & Michigan
Internship
As a language and speech therapist, 10/01/19, 10/01/20, Evexia, Thessaloniki.
Place Of Birth
Thessaloniki,Greece
Personal Information
Date of Birth: 09/20/96
Interests
Working out
Basketball
Timeline
Barista/Lead Customer Service Representative
Mikel Coffee Company
09.2022 - Current
Barista
Monopoly
05.2022 - 08.2022
Sales Associate/Assistant Customer Service Manager
Alexoudas
11.2021 - 03.2022
Barista
Estia
05.2020 - 10.2021
Languange and Speech Intership Student
Evexia
10.2019 - 10.2020
Barista/Sales Associate
Fregio
04.2018 - 09.2019
Barista/Sales Associate
Brettania
11.2016 - 07.2017
Languange And Speech Therapy - Speech-Language Pathology
University of Ioannina
05.2016 - 05.2022