Panagiotis Mertikas
Retail Sales Manager
Athens,I
Summary
Business enthusiast and always ready for new challenges, currently working as a retail sales manager at Wolt with strong development and account management skills experience. A passionate multitasking hard worker, ready to add value.
Overview
9
9
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Retail Sales Manager
Wolt
09.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Planned, organized, and executed expansion projects in new cities.
- Acted as the point of contact for all necessary documentation and actions required for new partnerships.
Business Development Manager
InstaShop
10.2020 - 09.2023
- Responsible for opening the Greek market
- Building the network of affiliate partnerships
- Supporting and liaising with other teams (Operations, Marketing, Accounting) to successfully launch partners
- Maintaining Account Management responsibilities for key partnerships (Supermarkets, PetShops etc.)
- Planning, organizing & executing business development programs
- Providing feedback for the improvement of company applications and processes
- Establishing a pipeline of business growth by achieving weekly and monthly KPIs
Account Manager
GoStudent
04.2022 - 09.2022
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Account Executive
Interfinance
04.2016 - 05.2019
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Developed advanced accounting software skills to manage financial recordkeeping.
- Prepared weekly, monthly, and annual financial reports for senior analysis.
- Reconciled invoices and generated timely payments in the financial management system.
Education
Bachelor of Arts - Business Management
Queen Margaret University
Edinburgh 04.2001 -
Bachelor of Science - Business Studies
Lancaster University
Lancaster 04.2001 -
Skills
Strategic Planning
Decision-Making
Critical Thinking
Analysis
Sales & Market Development
Account Management
Business Planning
Relationship Development
Certification
E-DigiMa - Certificate in Digital Marketing and Social Media
Timeline
Retail Sales Manager
Wolt
09.2023 - Current
Account Manager
GoStudent
04.2022 - 09.2022
Business Development Manager
InstaShop
10.2020 - 09.2023
Account Executive
Interfinance
04.2016 - 05.2019
Bachelor of Arts - Business Management
Queen Margaret University
04.2001 -
Bachelor of Science - Business Studies
Lancaster University
04.2001 -
E-DigiMa - Certificate in Digital Marketing and Social Media
Certified Seminar: “International Trade & Exports in Practice”
Udemy: "Business Development & B2B Sales for Startups - Sales Valley"
Certified Seminar: Persuasion in Negotiations by Dimos Papakonstantinou
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