Panagiotis Petropoulos

• Started working towards obtaining my FIFA License in regards to player representation
• Currently learning more about the player representation industry, working closely with an experienced FIFA Licensed Intermediary
• Mentored younger players, providing guidance on skill development and professional conduct within the team environment.
• Building relationships with different football stakeholders (players, owners, coaches, players' families)

• Worked closely with the Access Lead manager of the event, and provided help in various aspects of accreditation and security matters.
• Got my first experience of working within a sporting event and transferring my skillset successfully
• Helped with signage placement in all the key areas of the stadium and its surroundings
• Educated stewards on all the stipulations they had on their designated areas regarding accreditation and access
• Provided assistance to all the staff & media personnel when they had any type of inquiry
• Performed troubleshooting steps when the security equipment was malfunctioning
• Went above and beyond my duties and took initiative when deemed necessary

• Handled cross-department communication regarding guest rooms to housekeeping services, maintenance personnel, etc.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Maintained consistent positive customer feedback.
• Answered guest inquiries and provided information regarding hotel services and amenities.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Managed high levels of call flow and responded to patients' technical support needs.
• Translated complex technical issues into digestible language for non-technical users.
• Displayed a great amount of empathy towards the callers, as for the most part they were either diabetes patients themselves, or close family members of the patients.

Connecting Dialectica’s clients to experts with deep industry knowledge from around the world.
Key responsibilities:

• Liaise with clients to get a deep understanding of their business knowledge gaps and needs
  
• Compile and share with our clients a high-quality expert profile briefing
  
• Perform critical research into markets and companies around the globe
  
• Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects
  
• Connect experts with our clients based on their project needs
  
• Ensure our clients’ best interests throughout our collaboration while safeguarding their data and information

• I worked as a customer support advisor for a major multinational designer, manufacturer and marketer of smartphones, personal computers, tablets, wearables and accessories, and a variety of related services.
• Managed to get promoted 9 months in my entry level technical advisor role. Delivered greatly on my assigned KPIs and maintained a high level of performance and professionalism.
• Thrived under extreme pressure in that environment that came mainly from the pandemic itself, as the call-flow increased disproportionately, due to stores and other call centers being shut down in other countries at that time.
• Duties involved communication with customers mainly via phone, but also via emails upon promotion because of increased responsibilities in terms of communicating with customers facing more complex issues.
• I secured this role immediately after I had fulfilled my 9 month long obligatory military tenure in the Greek Army.