IT Support Engineer with 7 years of experience in resolving customer inquiries, troubleshooting issues, and installing hardware/software. Highly knowledgeable in network security and system configuration.
Overview
12
12
years of professional experience
Work History
ΙΤ Support
PwC
09.2024 - Current
Streamlined IT support processes for faster resolution times, implementing a ticketing system to track issues more effectively.
Enhanced user satisfaction by providing timely and accurate IT support services.
Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
Used ticketing systems to manage and process support actions and requests.
Diagnosed and troubleshot hardware, software and network issues.
Installed and configured operating systems and applications.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
IT Support
Bold Ogilvy
01.2022 - 08.2024
Responded to IT support requests and provided technical support over the phone and remotely.
Set up user accounts, permissions, and passwords and monitored user access.
Diagnosed and resolved hardware, software, and network-related issues in a timely manner.
Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.
Provided technical support and troubleshooting assistance to over 500 end-users with a wide range of computing hardware and software.
Monitored system performance and maintained all backup systems to ensure data integrity.
Prepared and maintained technical documentation for users and for the IT team.
IT Engineer
OSE S.A (Freelance)
11.2020 - 12.2021
For the needs of the OSE's information systems, by undertaking the:
Troubleshot and resolved technical issues with the company’s IT infrastructure on a regular basis.
SQL Database backup, Image Server (ghost), Network maintenance and monitoring.
Created and maintained user accounts and permission groups for the company’s internal systems.
Managed and maintained an inventory of IT hardware, ensuring that all components were up to date.
IT Support (Internship)
Attica Bank
10.2019 - 08.2020
In the position of IT Support, taking over the:
Provided technical support and troubleshooting assistance to over 500 end-users with a wide range of computing hardware and software.
Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.
Set up user accounts, permissions, and passwords and monitored user access.
Responded to IT support requests and provided technical support over the phone and remotely.
IT Assistant (Apprenticeship)
Department of CIED
09.2013 - 10.2015
Responsible for design and construction of network infrastructure