Summary
Overview
Work History
Education
Skills
Interests
Military Service
Timeline
Generic

Panagiotis Tsantoulis

IT Support Engineer
Athens

Summary

IT Support Engineer with 7 years of experience in resolving customer inquiries, troubleshooting issues, and installing hardware/software. Highly knowledgeable in network security and system configuration.

Overview

12
12
years of professional experience

Work History

ΙΤ Support

PwC
09.2024 - Current
  • Streamlined IT support processes for faster resolution times, implementing a ticketing system to track issues more effectively.
  • Enhanced user satisfaction by providing timely and accurate IT support services.
  • Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
  • Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
  • Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.

IT Support

Bold Ogilvy
01.2022 - 08.2024
  • Responded to IT support requests and provided technical support over the phone and remotely.
  • Set up user accounts, permissions, and passwords and monitored user access.
  • Diagnosed and resolved hardware, software, and network-related issues in a timely manner.
  • Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.
  • Provided technical support and troubleshooting assistance to over 500 end-users with a wide range of computing hardware and software.
  • Monitored system performance and maintained all backup systems to ensure data integrity.
  • Prepared and maintained technical documentation for users and for the IT team.

IT Engineer

OSE S.A (Freelance)
11.2020 - 12.2021
  • For the needs of the OSE's information systems, by undertaking the:
  • Troubleshot and resolved technical issues with the company’s IT infrastructure on a regular basis.
  • SQL Database backup, Image Server (ghost), Network maintenance and monitoring.
  • Created and maintained user accounts and permission groups for the company’s internal systems.
  • Managed and maintained an inventory of IT hardware, ensuring that all components were up to date.

IT Support (Internship)

Attica Bank
10.2019 - 08.2020
  • In the position of IT Support, taking over the:
  • Provided technical support and troubleshooting assistance to over 500 end-users with a wide range of computing hardware and software.
  • Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.
  • Set up user accounts, permissions, and passwords and monitored user access.
  • Responded to IT support requests and provided technical support over the phone and remotely.

IT Assistant (Apprenticeship)

Department of CIED
09.2013 - 10.2015
  • Responsible for design and construction of network infrastructure
  • Dell Blade Server maintenance, Virtual Machines (Active directory, Webservers, License Server), Cisco switches & routers
  • Wireless Links Ubiquiti, Cisco
  • Users Support

Education

Bachelor's Degree - Computer & Informatics Engineering

University of the Peloponnese
11.2018

C2 Proficiency - undefined

DPO - undefined

Universal Education
06.2023

Summer School - Cellular technologies & Services

IRIS
07.2017

Skills

  • Communication Skills
  • Customer Service
  • Access Points
  • Social Media
  • CSS, HTML, Java, C, PHP
  • MS Office, MATLAB, NoSQL, Python
  • Technical support
  • Remote support
  • Software installation
  • Desktop support
  • Application installations
  • Technical troubleshooting
  • Hardware diagnostics

Interests

Football, Sports & Physical Activities, Movies, Reading, Travelling

Military Service

Accomplished

Timeline

ΙΤ Support

PwC
09.2024 - Current

IT Support

Bold Ogilvy
01.2022 - 08.2024

IT Engineer

OSE S.A (Freelance)
11.2020 - 12.2021

IT Support (Internship)

Attica Bank
10.2019 - 08.2020

IT Assistant (Apprenticeship)

Department of CIED
09.2013 - 10.2015

C2 Proficiency - undefined

DPO - undefined

Universal Education

Summer School - Cellular technologies & Services

IRIS

Bachelor's Degree - Computer & Informatics Engineering

University of the Peloponnese
Panagiotis TsantoulisIT Support Engineer