Panagiotis Tsantoulis
IT Support Engineer
Athens
Summary
IT Support Engineer with 7 years of experience in resolving customer inquiries, troubleshooting issues, and installing hardware/software. Highly knowledgeable in network security and system configuration.
Overview
12
12
years of professional experience
Work History
ΙΤ Support
PwC
09.2024 - Current
- Streamlined IT support processes for faster resolution times, implementing a ticketing system to track issues more effectively.
- Enhanced user satisfaction by providing timely and accurate IT support services.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enhanced team collaboration by sharing knowledge and assisting colleagues with complex problems.
- Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
IT Support
Bold Ogilvy
01.2022 - 08.2024
- Responded to IT support requests and provided technical support over the phone and remotely.
- Set up user accounts, permissions, and passwords and monitored user access.
- Diagnosed and resolved hardware, software, and network-related issues in a timely manner.
- Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.
- Provided technical support and troubleshooting assistance to over 500 end-users with a wide range of computing hardware and software.
- Monitored system performance and maintained all backup systems to ensure data integrity.
- Prepared and maintained technical documentation for users and for the IT team.
IT Engineer
OSE S.A (Freelance)
11.2020 - 12.2021
- For the needs of the OSE's information systems, by undertaking the:
- Troubleshot and resolved technical issues with the company’s IT infrastructure on a regular basis.
- SQL Database backup, Image Server (ghost), Network maintenance and monitoring.
- Created and maintained user accounts and permission groups for the company’s internal systems.
- Managed and maintained an inventory of IT hardware, ensuring that all components were up to date.
IT Support (Internship)
Attica Bank
10.2019 - 08.2020
- In the position of IT Support, taking over the:
- Provided technical support and troubleshooting assistance to over 500 end-users with a wide range of computing hardware and software.
- Installed, configured, and maintained all desktop computers, laptops, and peripherals in accordance with company policies.
- Set up user accounts, permissions, and passwords and monitored user access.
- Responded to IT support requests and provided technical support over the phone and remotely.
IT Assistant (Apprenticeship)
Department of CIED
09.2013 - 10.2015
- Responsible for design and construction of network infrastructure
- Dell Blade Server maintenance, Virtual Machines (Active directory, Webservers, License Server), Cisco switches & routers
- Wireless Links Ubiquiti, Cisco
- Users Support
Education
Bachelor's Degree - Computer & Informatics Engineering
University of the Peloponnese
11.2018
C2 Proficiency - undefined
DPO - undefined
Universal Education
06.2023
Summer School - Cellular technologies & Services
IRIS
07.2017
Skills
- Communication Skills
- Customer Service
- Access Points
- Social Media
- CSS, HTML, Java, C, PHP
- MS Office, MATLAB, NoSQL, Python
- Technical support
- Remote support
- Software installation
- Desktop support
- Application installations
- Technical troubleshooting
- Hardware diagnostics
Interests
Football, Sports & Physical Activities, Movies, Reading, Travelling
Military Service
Accomplished
Timeline
ΙΤ Support
PwC
09.2024 - Current
IT Support
Bold Ogilvy
01.2022 - 08.2024
IT Engineer
OSE S.A (Freelance)
11.2020 - 12.2021
IT Support (Internship)
Attica Bank
10.2019 - 08.2020
IT Assistant (Apprenticeship)
Department of CIED
09.2013 - 10.2015
C2 Proficiency - undefined
DPO - undefined
Universal Education
Summer School - Cellular technologies & Services
IRIS
Bachelor's Degree - Computer & Informatics Engineering
University of the Peloponnese