PANAYIOTA BRENTANOU
Hospitality Professional
Kerkyra ,Greece
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Operations Manager
Brentanos Apartments-A View Of Paradise
Corfu, Greece
2017.04 - 2023.07
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tutorial Teacher
European Center Of Tourism Studies
Corfu, Greece
2009.10 - 2010.04
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Secretary Specialist
Federation Of Corfu Villas And Apartments
Corfu, Greece
2006.05 - 2017.04
- Composed inter-office correspondence and provided product and service information to customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Costa Blu Hotel
Corfu, Greece
2005.05 - 2005.10
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Managerial Secretary
Messonghi Beach Hotel
Corfu, Greece
2004.05 - 2004.10
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managerial Secretary
Federation of Corfu Villas and Apartments
Corfu
2003.05 - 2003.10
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Created and updated records and files to maintain document compliance.
Receptionist Clerk
Millennium Gloucester Hotel
London
2002.05 - 2002.10
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments .
Receptionist Trainee
Corfu Palace Hotel
Corfu
2001.05 - 2001.10
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Advanced - Hospitality and Tourist Management
Roosevelt University
Chicago, Illinois 2008.10 - 10 2009
Advanced - Hospitality and Tourist Management
Center International De
2000.10 - 4 2003
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Manchester College
Bachelor of Professional Studies - undefined
Roosevelt University
Associate Degree - Hospitality Administration
Glion – International Center of Tourism Studies
Diploma - Hospitality and Tourist Management
Manchester College of Arts & Technology
Skills
Work flow planning
Supply Chain Management
Budgeting and forecasting
Supply chain distribution
Customer relations specialist
Operations management
Timeline
Operations Manager
Brentanos Apartments-A View Of Paradise
2017.04 - 2023.07
Tutorial Teacher
European Center Of Tourism Studies
2009.10 - 2010.04
Advanced - Hospitality and Tourist Management
Roosevelt University
2008.10 - 10 2009
Secretary Specialist
Federation Of Corfu Villas And Apartments
2006.05 - 2017.04
Receptionist
Costa Blu Hotel
2005.05 - 2005.10
Managerial Secretary
Messonghi Beach Hotel
2004.05 - 2004.10
Managerial Secretary
Federation of Corfu Villas and Apartments
2003.05 - 2003.10
Receptionist Clerk
Millennium Gloucester Hotel
2002.05 - 2002.10
Receptionist Trainee
Corfu Palace Hotel
2001.05 - 2001.10
Advanced - Hospitality and Tourist Management
Center International De
2000.10 - 4 2003
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Manchester College
Bachelor of Professional Studies - undefined
Roosevelt University
Associate Degree - Hospitality Administration
Glion – International Center of Tourism Studies
Diploma - Hospitality and Tourist Management
Manchester College of Arts & Technology