Panayiotis Melissiotis
Hotelier
Athens
Summary
Focused Hotelier with 12years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Director of Operations
Katikies
1 2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Lead the operations financial performance through sound practices carried out by a well-managed, trained and supervised team. Succeeded in generating a 10-15% growth of revenue YOY.
- Hiring, training and managing the Hotels’ managerial teams.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Provide developmental coaching of direct reports to achieve established goals.
- Direct the Hotel operations and maximize effectiveness of all teams.
- Create company policies, SOPs, budgets and guidelines, and communicate them across all Hotels and their departments.
- Lead by example and foster high staff morale and a culture of excellent performance.
- Ensure guest relations and guest interactions are performed based on Standards with an exceptional satisfaction rating.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Regional Hotel Manager Santorini & Mykonos
Katikies
12.2023 - 02.2024
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Prepare, monitor and report on budgets.
- Increased customer service ratings through personable service.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Regional Hotel Manager Santorini
Katikies
01.2021 - 12.2023
General Manager
Nikki Beach Resort & Spa Porto Heli
01.2020 - 01.2021
General Manager
Aria Hotels
03.2019 - 01.2020
Executive Assistant Manager
Radisson Blu Park Hotel Athens
09.2017 - 03.2019
Director of Business Development
SWOT Hospitality
09.2015 - 08.2017
Assistant Director of Business Development
Pentelikon Hotel
10.2013 - 06.2015
General Manager
ΙΩΝΙΚΗ ΞΕΝΟΔΟΧΕΙΑΚΗ KAI ΕΜΠΟΡΙΚΗ ΑΕ
04.2013 - 10.2013
Director Of Sales
Pentelikon Hotel Athens
12.2012 - 04.2013
Sales Executive
Crown Plaza Athens
05.2011 - 04.2012
Deputy General Manager
Thermai Platistomou Hotel
10.2010 - 03.2011
Senior Buyer
Pfizer
01.2010 - 07.2010
Founder, Co Owner
Events4U (Event Organizers)
12.2007 - 12.2009
Sales Executive
Sofitel
04.2004 - 11.2007
Education
Bachelor in Hotel and Catering Management, Hospitality and Tourism -
University of Surrey
01.2001 - 05.2003
Master of Business Administration (MBA), M.B.A. - undefined
University of Strathclyde
01.2010 - 05.2013
Tourism Professions, 1st Honors - undefined
School Of Tourism Professions
01.1996 - 05.1998
Skills
Strategic planning, budgeting and executions
Hotel Asset Management
Guest Service Management
Performance Management
Financial Analysis
Hotel Management
Operations Oversight
Cost Control
Quality Assurance
Timeline
Regional Hotel Manager Santorini & Mykonos
Katikies
12.2023 - 02.2024
Regional Hotel Manager Santorini
Katikies
01.2021 - 12.2023
General Manager
Nikki Beach Resort & Spa Porto Heli
01.2020 - 01.2021
General Manager
Aria Hotels
03.2019 - 01.2020
Executive Assistant Manager
Radisson Blu Park Hotel Athens
09.2017 - 03.2019
Director of Business Development
SWOT Hospitality
09.2015 - 08.2017
Assistant Director of Business Development
Pentelikon Hotel
10.2013 - 06.2015
General Manager
ΙΩΝΙΚΗ ΞΕΝΟΔΟΧΕΙΑΚΗ KAI ΕΜΠΟΡΙΚΗ ΑΕ
04.2013 - 10.2013
Director Of Sales
Pentelikon Hotel Athens
12.2012 - 04.2013
Sales Executive
Crown Plaza Athens
05.2011 - 04.2012
Deputy General Manager
Thermai Platistomou Hotel
10.2010 - 03.2011
Senior Buyer
Pfizer
01.2010 - 07.2010
Master of Business Administration (MBA), M.B.A. - undefined
University of Strathclyde
01.2010 - 05.2013
Founder, Co Owner
Events4U (Event Organizers)
12.2007 - 12.2009
Sales Executive
Sofitel
04.2004 - 11.2007
Bachelor in Hotel and Catering Management, Hospitality and Tourism -
University of Surrey
01.2001 - 05.2003
Tourism Professions, 1st Honors - undefined
School Of Tourism Professions
01.1996 - 05.1998
Director of Operations
Katikies
1 2024 - Current
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