Panos Andriotis

Company Overview : Piraeus Container Terminal

• Daily Invoicing Procedure/ Vessel Tables/Rail invoicing/ Cash count/ Clients entry/ VAT check / Credit & Discount applications/ Customer Service
• Incident Report platform audit
• Monthly budget reporting.
• Created new billing processes and workflows.
• Supervised billing procedures.
• Attended company's meetings as billing representative.
• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
• Identified opportunities for process improvement, leading to more streamlined billing operation.
• Contributed to positive work environment by offering support and guidance to junior billing staff.
• Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
• Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
• Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
• Managed monthly billing cycles to ensure timely issuance of invoices and statements.
• Collaborated with customers to resolve disputes.
• Audited and corrected billing and posting documents for accuracy.
• Generated monthly billing and posting reports for management review.

Company Overview : Start up company - Silicon Valley California (Remotely)

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
• Optimized business processes to foster operational efficiency.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Coordinated and led meetings to inform management of operational challenges and suggested improvements.
• Assisted in recruiting and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Company Overview: Piraeus Container Terminal

• Container Lashing / Container Inspections
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Fostered culture of safety, leading by example and encouraging peers to follow all health and safety guidelines.
• Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
• Assisted in training new dock workers on company procedures, ensuring consistent performance across the team.