Paschalis Prasatzis
Drama
Summary
Energetic and ambitious hospitality professional with over five years of experience delivering exceptional guest service in fast-paced, high-demand environments. Known for a mature and responsible approach to challenges, with a proven ability to work collaboratively and lead teams to meet objectives efficiently and with excellence. Adept at managing guest relations, resolving issues promptly, and ensuring seamless operations. Recognized for adaptability, reliability, and a strong commitment to achieving measurable results. Currently seeking a position where I can apply my skills, contribute to team success, and continue developing my career in a dynamic and service-focused organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Guest Experience/Concierge Manager
Cosme, a Luxury Collection Resort
04.2025 - Current
- Led a team of concierges, ensuring high standards of customer service and operational efficiency.
- Developed strategic partnerships with local businesses to enhance guest offerings and experiences.
- Implemented training programs for staff, fostering skills development and improving service delivery.
- Oversaw daily operations, optimizing workflow to meet guest needs effectively and efficiently.
- Analyzed guest feedback to identify trends and drive improvements in service quality and satisfaction.
- Resolved guest complaints diplomatically, enhancing overall satisfaction and loyalty through effective communication skills.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Resolved guest complaints with diplomacy and professionalism to maintain positive brand reputation.
- Organized special events for VIP guests, ensuring memorable experiences that fostered loyalty.
- Assisted sales team in promoting hotel facilities for meetings, conferences, and social events.
Guest Experience /Concierge Agent
Cosme, a Luxury Collection Resort
04.2024 - 04.2025
- Provided excellent customer service to guests and visitors.
- Acted as a point of contact for guests during their stay, assisting with queries, offering recommendations, and helping to coordinate activities and services.
- Ensured that all check-in and check-out procedures efficiently and accurately.
- Handled guest complaints and resolved issues in a timely and professional manner.
- Streamlined check-in processes to improve efficiency and reduce wait times for guests.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Developed and implemented strategies to increase repeat bookings through exceptional service experiences.
- Maintained knowledge of local attractions, restaurants, and services to assist guests effectively.
- Trained new staff on concierge protocols and customer service standards.
- Implemented feedback mechanisms to improve service delivery based on guest experiences.
Front Office /Concierge Agent
Myconian Ambassador Relais & Chateuax
04.2023 - 11.2023
- Helping Desk: Guest Booking - Customer Relationship Management (CRM) - Front Office Operations - Event Planning - Efficient Teamwork - Receptionist Duties - Written Communication - Customer Service - Concierge Services - Problem Solving - Computer Skills.
- Assisted guests with their inquiries and provided information about the hotel and local attractions.
- Coordinated with other departments to ensure seamless guest experiences.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and transportation arrangements using property management systems.
- Cultivated relationships with local businesses to enhance guest experiences and recommendations.
Guest Relations/Concierge Agent
Daios Cove Luxury Resort & Villas
04.2022 - 11.2022
- Helping Desk: Guest Booking - Customer Relationship Management (CRM) - Front Office Operations - Event Planning - Efficient Teamwork - Receptionist Duties - Written Communication - Customer Service - Concierge Services - Problem Solving - Computer Skills.
- Assisted guests with their inquiries and provided information about the hotel and local attractions.
- Coordinated with other departments to ensure seamless guest experiences.
- Maintained a high level of professionalism and discretion in handling guest concerns.
Head Waiter
Ammoudi Club
05.2021 - 11.2022
- Efficient - Teamwork - Communication - Customer Service.
- Extensive experience managing a team of waiters and providing exceptional customer service.
- Demonstrated ability to provide exceptional service and ensure guest satisfaction during high-volume periods.
- Collaborated with the kitchen team to ensure timely and accurate food delivery.
- Supervised dining room operations, ensuring optimal service quality and guest satisfaction.
- Trained and mentored junior waitstaff on service standards and menu knowledge.
Assistant Sommelier (Apprenticeship)
Hydrama Grand Hotel
11.2019 - 07.2020
- Conducted regular guest tastings to enhance wine knowledge and promote sales.
- Conducted staff training on wine service techniques, improving overall team knowledge and customer interaction.
- Collaborated with chefs to develop food and wine pairings, elevating the culinary experience for guests.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste in wine cellar operations.
- Coordinated wine selection and restocking for cellar with over 100 bottles.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for a la carte restaurant with social relevancy and intentionality.
Head Bartender
Aquila Hotels & Resorts
06.2019 - 11.2019
- Extensive experience working in a fast-paced bar environment, ensuring exceptional customer service and satisfaction.
- Proficient in mixing and serving a wide variety of alcoholic and non-alcoholic beverages.
- Strong knowledge of mixology, including creating unique and innovative drink recipes.
- Delivered exceptional customer service by efficiently managing high-volume beverage orders.
- Crafted innovative cocktail recipes, enhancing guest experiences and expanding beverage offerings.
- Oversaw daily bar operations, ensuring efficient service and high-quality beverage preparation.
- Trained and mentored junior bartenders on techniques, cocktail recipes, and customer service standards.
Education
Hospitality & Tourism Management -
Higher (Advanced) School of Tourism Education of Crete
06.2020
Advanced I - undefined
Royal Academy of Dance
06.2015
High School Diploma - undefined
High School of Drama
06.2015
Skills
- Customer Relationship Management (CRM)
- Event Planning
- Teamwork
- Exceptional communication
- Property management
- Strong leadership
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
Websites
Accomplishments
- Supervised team of ten staff members.
- Achieved 100% compliance in American Express (AMEX) audit, demonstrating exceptional adherence to service standards, operational procedures, and brand requirements.
Certification
- 02/2020 WSET LEVEL 1 in wine
- 11/2019 INTRODUCTION TO WINE AND THE ART OF WINE HYDRAMA GRAND HOTEL
- 04/2019 TOURISM PSYCOLOGY & INTERCULTURAL EDUCATION
- 02/2019 THE EVOLUTION OF F&B IN HOTELS' CHAMBER OF AG.NIKOLAOU
- 04/2017 ORGANIZATION OF EVENTS AND CONFERENCES
- 04/2017 BARTENDER AND BARISTA TRAINING
LANGUAGES
English | Advanced
German | Intermediate
Timeline
Assistant Guest Experience/Concierge Manager
Cosme, a Luxury Collection Resort
04.2025 - Current
Guest Experience /Concierge Agent
Cosme, a Luxury Collection Resort
04.2024 - 04.2025
Front Office /Concierge Agent
Myconian Ambassador Relais & Chateuax
04.2023 - 11.2023
Guest Relations/Concierge Agent
Daios Cove Luxury Resort & Villas
04.2022 - 11.2022
Head Waiter
Ammoudi Club
05.2021 - 11.2022
Assistant Sommelier (Apprenticeship)
Hydrama Grand Hotel
11.2019 - 07.2020
Head Bartender
Aquila Hotels & Resorts
06.2019 - 11.2019
Advanced I - undefined
Royal Academy of Dance
High School Diploma - undefined
High School of Drama
Hospitality & Tourism Management -
Higher (Advanced) School of Tourism Education of Crete
Hobbies and Interests
Writing of articles, Music, Dance, Singing, Theatre/Acting, Graphic Design, Art & directing
DRIVING LICENSE
Auto (B)
COMPUTER KNOWLEDGE
- Microsoft 365 (OFFICE, EXCELL, POWERPOINT
- Opera
- Protel
- Fidelio
- Zoho (CRM)
- Triparound (CRM)
- Tessa
MILITARY SERVICE
Completed