PASCHALIS PRASATZIS
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with more than five years of experience in hospitality, I am excellent in working with others to achieve a certain objective on time and with excellence. I am currently looking for a position in a company where I can apply my skills and knowledge to further develop my career.
Concierge professional with extensive experience ensuring exceptional customer service and seamless operations. Skilled in team collaboration, project management, and problem-solving. Known for adaptability, reliability, and strong focus on achieving measurable results. Adept at handling diverse client needs, managing staff, and fostering positive work environment.
Experienced with managing guest relations and operations in high-demand environment. Utilizes excellent communication and problem-solving abilities to ensure guest satisfaction and service efficiency. Track record of leadership and adaptability in dynamic settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Guest Experience/Concierge Manager
Cosme, a Luxury Collection Resort
04.2025 - Current
- Managed guest experiences by coordinating personalized services and addressing special requests promptly.
- Led a team of concierges, ensuring high standards of customer service and operational efficiency.
- Developed strategic partnerships with local businesses to enhance guest offerings and experiences.
- Implemented training programs for staff, fostering skills development and improving service delivery.
- Oversaw daily operations, optimizing workflow to meet guest needs effectively and efficiently.
- Analyzed guest feedback to identify trends and drive improvements in service quality and satisfaction.
- Resolved guest complaints diplomatically, enhancing overall satisfaction and loyalty through effective communication skills.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Resolved guest complaints with diplomacy and professionalism to maintain positive brand reputation.
- Organized special events for VIP guests, ensuring memorable experiences that fostered loyalty.
- Assisted sales team in promoting hotel facilities for meetings, conferences, and social events.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
Guest Experience /Concierge Agent
Cosme, a Luxury Collection Resort
04.2024 - 04.2025
- Provided excellent customer service to guests and visitors.
- Acted as a point of contact for guests during their stay, assisting with queries, offering recommendations, and helping to coordinate activities and services.
- Demonstrated thorough knowledge of local attractions and events and helped guests plan their itineraries.
- Ensured that all check-in and check-out procedures efficiently and accurately.
- Handled guest complaints and resolved issues in a timely and professional manner.
- Utilized internal systems to track guest information and preferences.
- Managed guest profiles to ensure that their needs and preferences were met.
- Ensured that all guest information was kept confidential and secure.
- Enhanced guest satisfaction by providing personalized services and tailored recommendations.
- Streamlined check-in processes to improve efficiency and reduce wait times for guests.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Conducted regular training sessions for new staff on customer service best practices.
- Developed and implemented strategies to increase repeat bookings through exceptional service experiences.
- Monitored feedback channels, analyzing guest reviews to identify areas for improvement.
- Provided exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated transportation and activity bookings, ensuring seamless guest experiences.
- Maintained knowledge of local attractions, restaurants, and services to assist guests effectively.
- Developed relationships with vendors to enhance service offerings for guests.
- Trained new staff on concierge protocols and customer service standards.
- Implemented feedback mechanisms to improve service delivery based on guest experiences.
Front Office /Concierge Agent
Myconian Ambassador Relais & Chateuax
04.2023 - 11.2023
- Helping Desk: Guest Booking - Customer Relationship Management (CRM) - Front Office Operations - Event Planning - Efficient Teamwork - Receptionist Duties - Written Communication - Customer Service - Concierge Services - Problem Solving - Computer Skills.
- Assisted guests with their inquiries and provided information about the hotel and local attractions.
- Coordinated with other departments to ensure seamless guest experiences.
- Maintained a high level of professionalism and discretion in handling guest concerns.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and transportation arrangements using property management systems.
- Cultivated relationships with local businesses to enhance guest experiences and recommendations.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
Guest Relations/Concierge Agent
Daios Cove Luxury Resort & Villas
04.2022 - 11.2022
- Helping Desk: Guest Booking - Customer Relationship Management (CRM) - Front Office Operations - Event Planning - Efficient Teamwork - Receptionist Duties - Written Communication - Customer Service - Concierge Services - Problem Solving - Computer Skills.
- Assisted guests with their inquiries and provided information about the hotel and local attractions.
- Coordinated with other departments to ensure seamless guest experiences.
- Maintained a high level of professionalism and discretion in handling guest concerns.
Head Waiter
Ammoudi Club
05.2021 - 11.2022
- Efficient - Teamwork - Communication - Customer Service.
- Extensive experience managing a team of waiters and providing exceptional customer service.
- Demonstrated ability to provide exceptional service and ensure guest satisfaction during high-volume periods.
- Collaborated with the kitchen team to ensure timely and accurate food delivery.
- Supervised dining room operations, ensuring optimal service quality and guest satisfaction.
- Trained and mentored junior waitstaff on service standards and menu knowledge.
Assistant Sommelier (Apprenticeship)
Hydrama Grand Hotel
11.2019 - 07.2020
- Assisted Head Sommelier in maintaining a diverse and well-structured wine list.
- Conducted regular guest tastings to enhance wine knowledge and promote sales.
- Curated wine selections to enhance guest dining experiences and align with menu offerings.
- Conducted staff training on wine service techniques, improving overall team knowledge and customer interaction.
- Collaborated with chefs to develop food and wine pairings, elevating the culinary experience for guests.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste in wine cellar operations.
Head Bartender
Aquila Hotels & Resorts
06.2019 - 11.2019
- Extensive experience working in a fast-paced bar environment, ensuring exceptional customer service and satisfaction.
- Proficient in mixing and serving a wide variety of alcoholic and non-alcoholic beverages.
- Strong knowledge of mixology, including creating unique and innovative drink recipes.
- Delivered exceptional customer service by efficiently managing high-volume beverage orders.
- Crafted innovative cocktail recipes, enhancing guest experiences and expanding beverage offerings.
- Oversaw daily bar operations, ensuring efficient service and high-quality beverage preparation.
- Trained and mentored junior bartenders on techniques, cocktail recipes, and customer service standards.
Head Waiter
Ammoudi Cocktail Bar & Plaza All Day Cafe Bar
04.2017 - 06.2019
- Led a team of waiters to consistently deliver exceptional customer service and exceed guest expectations.
- Demonstrated solid culinary knowledge and provided guests with expert recommendations.
- Ensured the smooth operation of front-of-house activities and maintained a high level of professionalism.
- Trained and mentored junior staff members to enhance their skills and knowledge.
- Coordinated with kitchen staff to ensure timely delivery of orders and special requests.
- Managed reservations and seating arrangements to maximize dining area efficiency.
- Implemented upselling techniques, enhancing guest experience and increasing revenue.
Education
Hospitality & Tourism Management -
Higher (Advanced) School of Tourism Education of Crete
Ag.Nikolaos, Crete06.2020
Advanced I - undefined
Royal Academy of Dance
London, UK06.2015
High School Diploma - undefined
High School of Drama
Drama, GR06.2015
Skills
- Customer service
- Problem-solving
- Receptionist Duties
- Hope
- Helping People
- Customer Relationship Management (CRM)
- Event Planning
- Written Communication
- Customer Service
- Hospitality
- Attention to detail
- Teamwork
- Exceptional communication
- Property management
- Guest relations
- Task delegation
- Luxury service standards
- Personal assistance
- Concierge services
- Foreign language proficiency
- Reservation management
- Strong leadership
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Guest experiences
- Team building
- Training and mentoring
- Public relations
- Task prioritization
- Self motivation
- Conflict resolution
- Analytical thinking
- Complaint handling
- Resourcefulness
- Record keeping
- Office support
Accomplishments
- Supervised team of 10 staff members.
- Achieved 100% by introducing Compliance stay program for AMEX tasks.
- Achieved 100% by completing Compliance stay program of AMEX with accuracy and efficiency.
Certification
- 02/2020 WSET LEVEL 1 in wine
- 11/2019 INTRODUCTION TO WINE AND THE ART OF WINE HYDRAMA GRAND HOTEL
- 04/2019 TOURISM PSYCOLOGY & INTERCULTURAL EDUCATION
- 02/2019 THE EVOLUTION OF F&B IN HOTELS' CHAMBER OF AG.NIKOLAOU
- 02/2019 GREEK GIN MASTERCLASS PLAZA ALL DAY CAFE BAR
- 02/2019 SEMINARS IN THE SCHOOL THEATRE OF COCKTAIL IN CRETE
- 07/2018 UNGALLATER MASTERCLASS BAJAMAR COCKTAIL BAR
- 04/2017 ORGANIZATION OF EVENTS AND CONFERENCES
- 04/2017 BARTENDER AND BARISTA TRAINING
- 02/2016 MOLECULAR MIXOLOGY CHAMBER OF AG.NIKOLAOU
- 02/2016 RESTAURANT ART SPECIALIST A.T.S.E.
LANGUAGES
English | Advanced
German | Intermediate
Hobbies and Interests
Writing of articles, Music, Dance, Singing, Theatre/Acting, Graphic Design, Art & directing
DRIVING LICENSE
Auto (B)
COMPUTER KNOWLEDGE
- Microsoft office
- Opera
- Prestel
- Zeus (Crs)
- Tripo around (Crs)
- Tessa
MILITARY SERVICE
Completed
DANCE
Professional Musical Performer.
Timeline
Assistant Guest Experience/Concierge Manager
Cosme, a Luxury Collection Resort
04.2025 - Current
Guest Experience /Concierge Agent
Cosme, a Luxury Collection Resort
04.2024 - 04.2025
Front Office /Concierge Agent
Myconian Ambassador Relais & Chateuax
04.2023 - 11.2023
Guest Relations/Concierge Agent
Daios Cove Luxury Resort & Villas
04.2022 - 11.2022
Head Waiter
Ammoudi Club
05.2021 - 11.2022
Assistant Sommelier (Apprenticeship)
Hydrama Grand Hotel
11.2019 - 07.2020
Head Bartender
Aquila Hotels & Resorts
06.2019 - 11.2019
Head Waiter
Ammoudi Cocktail Bar & Plaza All Day Cafe Bar
04.2017 - 06.2019
Advanced I - undefined
Royal Academy of Dance
High School Diploma - undefined
High School of Drama
Hospitality & Tourism Management -
Higher (Advanced) School of Tourism Education of Crete
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