Dynamic professional with extensive experience in delivering exceptional customer service and comprehensive administrative support. Strong focus on collaboration and adaptability to evolving needs fosters effective team dynamics and seamless operations. Proficient in managing multi-line phone systems, scheduling appointments, and creating a welcoming environment for clients. Recognized for reliability, organization, and a commitment to enhancing front desk efficiency while ensuring high levels of client satisfaction.
Hi, I’m
PATRYCJA ANNA MERKEL
Kos
Summary
Overview
13
years of professional experience
1
Certification
3
Languages
Work History
Summer Village Hotel
Front Desk Receptionist
04.2025 - 11.2025
Job overview
- Streamlined front desk operations for improved efficiency and guest experience by maintaining organized records and updating information systems.
- Utilized strong problem-solving skills to address guest concerns or disputes, resulting in positive resolutions that protected the hotel''s reputation.
- Handled high call volume with efficiency and professionalism, directing calls to appropriate departments or assisting callers with their inquiries directly.
- Minimized disturbances during busy periods through effective crowd management techniques and clear communication with waiting guests.
- Maintained a clean, welcoming reception area that contributed to a positive first impression for all hotel visitors.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Fencing Academy Of Denver
Billing Assistant
11.2024 - 12.2024
Job overview
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Produced and mailed invoices, payment reminders, and financial notices.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Summer Village Hotel
Front Desk Receptionist
04.2024 - 10.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Istion Yachting
Office Assistant
01.2024 - 06.2024
Job overview
- Answered incoming calls promptly and professionally; took messages, or transferred calls to appropriate personnel.
- Performed data entry tasks with accuracy and speed, utilizing MS Office applications such as Word, Excel, and PowerPoint.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Supported staff by performing data entry and completing administrative duties.
- Interacted with clients to resolve issues or answer questions regarding the services rendered by the company.
- Maintained accurate records of office supplies, and placed orders as needed.
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
- Developed written correspondence, such as letters, emails, and memos, for internal communications purposes.
- Managed office supply orders and inventory to support availability.
- Prepared invoices for payment processing, and tracked accounts receivable and payable activities.
- Drafted and sent out emails and memos for seamless communication.
- Participated in team meetings, providing input and suggestions on organizational practices.
- Composed letters and other correspondence, fostering external communications on behalf of leadership.
- Assisted with the preparation of presentations.
- Coordinated courier services for outgoing packages.
- Answered a multi-line telephone system to direct calls and take messages.
- Processed and prepared business and government forms, and expense reports.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Edited documents to keep company materials free of grammar errors.
Clown Dogs Nightclub
VIP Bottle Service
09.2021 - 01.2024
Job overview
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Participated in pre-shift meetings to stay informed about venue promotions, updates, or changes impacting the VIP section or bottle service offerings.
- Enhanced customer experience by providing personalized bottle service and maintaining a high standard of professionalism.
Tulum Sifnos All Day Restaurant
Hostess & Waitress
05.2021 - 09.2021
Job overview
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Teleperformance Greece
Customer Care Representative Pandora
10.2020 - 01.2021
Job overview
- Provided excellent customer service, resolving inquiries and complaints in a timely manner.
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Goya Latino Gastrobar
Hostess
05.2020 - 09.2020
Job overview
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Boiler Room Club Athens
Hostess & Public Relations
11.2018 - 05.2020
Job overview
- Proactively assisted servers during busy times, helping to expedite food delivery, and maintain high levels of guest satisfaction.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Dimitra Beach Resort (5 Star)
Hotel Receptionist
04.2019 - 10.2019
Job overview
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Supported event planning efforts for conferences or special occasions held at the hotel premises.
- Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Dimitra Beach Resort (5 Star)
Receptionist
04.2018 - 10.2018
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Kipriotis Maris Suites (5 Star)
Hotel Receptionist
04.2017 - 10.2017
Job overview
- Making sure for the smooth check-in/ check-out of the customers
- Helping the customers with any enquiries
- Handling Feedback
- Secretarial Support
- Manage Emails
- Customer Service Orientation.
Kipriotis Aqualand (4 Star)
Hotel Receptionist
04.2016 - 10.2016
Job overview
- Optimized scheduling operations by tracking room occupancy trends and anticipating fluctuations in demand throughout seasonal changes.
- Improved efficiency of team communication by relaying important updates regarding guest preferences or special requests to relevant departments.
- Assisted in training new receptionists on hotel policies and procedures, ensuring consistency in service delivery across all shifts.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
Kipriotis Aqualand (4 Star)
Hotel Receptionist
04.2015 - 10.2015
Job overview
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Kipriotis Hotels Group (Panorama,Aqualand,Maris,Hippocrates)(5 Star)
Hostess & PR
04.2013 - 09.2014
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Institute of Vocational Training AKMI
Diploma from Preschool Education
University Overview
Skills
Excellent knowledge of Opera PMS
Certification
Skipper license
Timeline
Front Desk Receptionist
Summer Village Hotel
04.2025 - 11.2025
Billing Assistant
Fencing Academy Of Denver
11.2024 - 12.2024
Front Desk Receptionist
Summer Village Hotel
04.2024 - 10.2024
Office Assistant
Istion Yachting
01.2024 - 06.2024
VIP Bottle Service
Clown Dogs Nightclub
09.2021 - 01.2024
Hostess & Waitress
Tulum Sifnos All Day Restaurant
05.2021 - 09.2021
Customer Care Representative Pandora
Teleperformance Greece
10.2020 - 01.2021
Hostess
Goya Latino Gastrobar
05.2020 - 09.2020
Hotel Receptionist
Dimitra Beach Resort (5 Star)
04.2019 - 10.2019
Hostess & Public Relations
Boiler Room Club Athens
11.2018 - 05.2020
Receptionist
Dimitra Beach Resort (5 Star)
04.2018 - 10.2018
Hotel Receptionist
Kipriotis Maris Suites (5 Star)
04.2017 - 10.2017
Hotel Receptionist
Kipriotis Aqualand (4 Star)
04.2016 - 10.2016
Hotel Receptionist
Kipriotis Aqualand (4 Star)
04.2015 - 10.2015
Hostess & PR
Kipriotis Hotels Group (Panorama,Aqualand,Maris,Hippocrates)(5 Star)
04.2013 - 09.2014
Institute of Vocational Training AKMI
Diploma from Preschool Education
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