Penelope Voulgaraki
Summary
Dynamic leader with 10 years of experience as a Project and Quality Manager in a fast-paced global environment. Expertise in analyzing HR metrics and promoting team collaboration. Proven ability to enhance quality processes and project management, driving significant improvements in efficiency and customer satisfaction. Skilled in problem-solving, performance evaluation, training, and compliance. Committed to cultivating a positive work culture and optimizing processes to ensure organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Manager
Welocalize
12.2023 - Current
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Project Manager
NLG-Next Level Globalization(a Welocalize Company)
04.2015 - 12.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Recruited and oversaw personnel to achieve performance and quality targets.
English as a Second Language (ESL) Teacher
Ministry Of Education
11.2005 - 06.2015
- Developed strong rapport with students, fostering a positive learning environment that encouraged active participation.
- Contributed to a positive school culture by participating in faculty meetings, serving on committees, and maintaining open lines of communication with colleagues and administrators.
- Evaluated student progress regularly through formative assessments, adjusting instructional strategies as needed to optimize learning outcomes.
- Addressed diverse learning needs by providing differentiated instruction to accommodate various learning styles.
- Streamlined assessment process by creating clear rubrics and providing timely feedback on student performance.
- Assisted struggling students by offering one-on-one tutoring sessions to address specific areas of concern.
- Supported English language learners by adapting teaching methods and materials to suit their unique requirements.
- Improved student engagement by incorporating interactive activities and group projects in lesson plans.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Conducted skills assessments to uncover performance gaps.
Customer Service Assistant
Hellenic Telecommunications Organization
10.2004 - 06.2005
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Utilized problem-solving skills to address customer queries and complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
MBA - Business Administration And Management
University of Macedonia
Thessaloniki, Greece04-2021
Master of Science - Education
Hellenic Open University
Remote11-2013
Bachelor of Science - English Language And Literature
Aristotle University
Thessaloniki11-2004
Skills
- Team building and leadership
- HR metrics analysis
- Employee relations management
- Performance evaluation expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Active listening
- Decision-making
- Task prioritization
- Self motivation
- Analytical thinking
- Training and development
- Management support
- Confidential document control
Certification
- Talent Acquisition (11/2022 - 03/2023)
issued by Reatcode , an approved provider by Human Resources Certificate Institute (HRCI) and Credly
Digital Badge Unique ID: (https://www.credly.com/badges/d7e1284e-c256-443f-a3ee-f6599b63f154/linked_in_profile)
- HR Management and Analytics ( 11/2024 - present)
to be issued by Reatcode , an approved provider by Human Resources Certificate Institute (HRCI) and Credly
Languages
English
Spanish
French
Timeline
Quality Manager
Welocalize
12.2023 - Current
Project Manager
NLG-Next Level Globalization(a Welocalize Company)
04.2015 - 12.2023
English as a Second Language (ESL) Teacher
Ministry Of Education
11.2005 - 06.2015
Customer Service Assistant
Hellenic Telecommunications Organization
10.2004 - 06.2005
- Talent Acquisition (11/2022 - 03/2023)
issued by Reatcode , an approved provider by Human Resources Certificate Institute (HRCI) and Credly
Digital Badge Unique ID: (https://www.credly.com/badges/d7e1284e-c256-443f-a3ee-f6599b63f154/linked_in_profile)
- HR Management and Analytics ( 11/2024 - present)
to be issued by Reatcode , an approved provider by Human Resources Certificate Institute (HRCI) and Credly
MBA - Business Administration And Management
University of Macedonia
Master of Science - Education
Hellenic Open University
Bachelor of Science - English Language And Literature
Aristotle University
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