Pia Oberparleiter
Brunico
Summary
Reliable and friendly foodservice worker with years of experience in fast-paced restaurant environments. Skilled at taking orders, memorizing menu items, and delivering excellent customer service. Highly organized and efficient multitasker with a knack for anticipating customer needs.
Overview
11
11
years of professional experience
Work History
Senior Waitress
Crystal Cruises
Bahamas
04.2024 - Current
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Developed strong multitasking abilities by managing drink refills, food orders, table resets while attending customers'' needs consistently throughout their visit.
Waitress
Enotheque Bernardi
Brunec, Bolzano
07.2021 - 03.2024
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Continuously monitored tables for any additional requests or assistance needed by guests.
Waitress
Cosmo
Brunico, Bolzano
02.2020 - 07.2021
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Managed closing duties such as counting money and cleaning.
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers.
Sales Associate
Black Jack
Brunico, Bolzano
02.2018 - 01.2020
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Sales Associate
Lapis
Brunico, Bolzano
10.2017 - 01.2018
- Greeted customers warmly and offered assistance.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Enticed customers with sales and promotions to boost sales.
Sales Trainee
Calzature Maria
Brunico, Bolzano
08.2014 - 10.2017
- Utilized established sales techniques to successfully close deals with customers.
- Developed strong verbal communication skills through daily customer interactions.
- Demonstrated ability to work independently as well as part of a team environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma - undefined
Centro di Formazione Professionale
Brunico06.2017
Skills
- Warm and Friendly
- Cool Under Pressure
- Adaptable and Flexible
- Team Collaboration
- Stocking and Replenishing
- Table Setting Arrangements
- Billing and Payment Processing
- Menu Memorization
- Menu Presentation
LANGUAGES
German - Native
Italian - Bilingual
English - Advanced
Spanish - Beginner
Timeline
Senior Waitress
Crystal Cruises
04.2024 - Current
Waitress
Enotheque Bernardi
07.2021 - 03.2024
Waitress
Cosmo
02.2020 - 07.2021
Sales Associate
Black Jack
02.2018 - 01.2020
Sales Associate
Lapis
10.2017 - 01.2018
Sales Trainee
Calzature Maria
08.2014 - 10.2017
High School Diploma - undefined
Centro di Formazione Professionale