Pigi Kalyvi
Peristeri
Summary
My interest in language and its role in the modern digital environment as the key to building usable and accessible products for everyone has motivated me to start a new career as a UX Writer.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Content Editor
Shopflix
07.2022 - Current
- Content writing for product cards
- Content writing review
- Filters review
FRAUD PREVENTION OFFICER
NATIONAL BANK OF GREECE
02.2022 - 04.2022
- Real Time Investigation, Detection, Prevention of Electronic Fraud
- Checking, observance of established procedure to locate suspicious electronic transactions using cards
- Surveillance of systems and investigation of alerts generated for suspicious transactions Contacting Bank Clients and Provision of necessary instructions.
ALPHA BANK E-MAIL CUSTOMER SERVICE REPRESENTATIVE
NEW SIA GREECE S.A.
02.2021 - 04.2021
- In charge of effective management of clients' requests pertinent to banking issues and arriving via e-mail messages within the shortest possible time period.
ALPHA BANK PHONE-BANKING SERVICE REPRESENTATIVE
NEW SIA GREECE S.A.
04.2019 - 02.2021
- In charge of managing requests related to credit and debit cards (cancellation due to theft, loss, phishing, card not returned from ATM, etc.).
CALL-CENTER REPRESENTATIVE (INBOUND CALLS)
First Data S.A.
09.2016 - 10.2018
- In charge of managing incoming calls using card telephony and contracts for WIND HELLAS.
SECRETARIAL SUPPORT
Sky Printing S.A.
12.2013 - 11.2014
- In charge of invoicing and issuing dispatch documents
- Settling and managing money collection and payments
- In charge of managing incoming e-mail messages and telephone calls
- Appointment Management.
CUSTOMER SERVICE OFFICER
HellenicPost S.A.
08.2010 - 04.2011
- In charge of processing the entire range of money transactions
INCOMING CALLS REPRESENTATIVE
Mediatel S.A.
12.2006 - 12.2008
- In charge of providing telephone directory information
LIBRARIAN
Institute of Geology & Mineral Exploration
04.2007 - 06.2007
- In charge of Classification of information material for the UNIMARC system of ΑΒΕΚΤ [National Documentation Centre Automation System] 5.5
- Users' Service Filing of information material.
TRAINEE LIBRARIAN (TRAINSHIP)
Economic University Of Athens
02.2006 - 07.2006
- In charge of Classification/Filing of information material; Indexing
- Serving users with electronic access and information search
- Registration of Users.
Education
Bachelor of Science - Italian Language And Literature
ARISTOTLE UNIVERSITY OF THESSALONIKI
Thessaloniki02.2016
Librarian Studies & Information Systems -
UNIVERSITY OF WESTERN ATTICA
12.2006
Skills
UX Writing: It's been almost two years since I started studying UX Writing and I already have a full UX Writing review for the e-commerce platform of Shopflix (available upon request)
Empathy and active listening allows me to create content that resonates with users, addressing their needs, concerns, and emotions
User Research: I have a strong understanding of user research methodologies such as usability testing and user interviews
Clarity and Simplicity: my background in language and my training in UX Research & UX Writing helps my to convey complex information in a clear and simple manner to the user
Quick learner: my passion for UX writing fuels rapid learning, as I am dedicated to immersing myself in this emerging field
Websites
Certification
- User Experience: The Beginner’s Guide
- User Research – Methods and Best Practices
- Human-Computer Interaction - HCI
- Accessibility: How to Design for All
- Journey Mapping
- Design Thinking: The Ultimate Guide
- Conducting Usability Testing
UX Writing portfolio
I have conducted a full UX Writing review for the e-commerce platform of Shopflix (available upon request).
Languages
Greek
Native language
Italian
Proficient
C2
English
Upper intermediate
B2
Timeline
Content Editor
Shopflix
07.2022 - Current
FRAUD PREVENTION OFFICER
NATIONAL BANK OF GREECE
02.2022 - 04.2022
ALPHA BANK E-MAIL CUSTOMER SERVICE REPRESENTATIVE
NEW SIA GREECE S.A.
02.2021 - 04.2021
ALPHA BANK PHONE-BANKING SERVICE REPRESENTATIVE
NEW SIA GREECE S.A.
04.2019 - 02.2021
CALL-CENTER REPRESENTATIVE (INBOUND CALLS)
First Data S.A.
09.2016 - 10.2018
SECRETARIAL SUPPORT
Sky Printing S.A.
12.2013 - 11.2014
CUSTOMER SERVICE OFFICER
HellenicPost S.A.
08.2010 - 04.2011
LIBRARIAN
Institute of Geology & Mineral Exploration
04.2007 - 06.2007
INCOMING CALLS REPRESENTATIVE
Mediatel S.A.
12.2006 - 12.2008
TRAINEE LIBRARIAN (TRAINSHIP)
Economic University Of Athens
02.2006 - 07.2006
Bachelor of Science - Italian Language And Literature
ARISTOTLE UNIVERSITY OF THESSALONIKI
Librarian Studies & Information Systems -
UNIVERSITY OF WESTERN ATTICA
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